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崗位職責/職位描述

本崗位接受應屆生投遞

Efficiency of check in/check out process, accuracy in retrieval of guest data and billing

保證客人入住及離店手續的效率性以及客人信息與賬目的準確性。

Honesty to all accounting procedures is adhered to throughout the department, including monitoring guest balance and city ledger accounts.

誠信的保證在部門工作中嚴格執行酒店所有財務制度。

Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests.

與客人建立并保持良好的關系。負責提供給客人友善、有效的服務。

Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired.

熟知酒店周邊區域所有各項活動和信息，并在客人詢問時，高效和準確的回復客人。

Implement on daily upsell goal and member enrollment goal.

完成每日房間房間銷售升級和雅高樂雅會會員招募的目標。

Complies with all hotel policies relating to Front Office, such as room key police, etc.

遵守酒店關于前廳部的所有制度，例如鑰匙管理制度等。

Ensures high standards of personal presentation & grooming.

始終維持高標準的個人形象和儀容儀表。

Knowledge and Experience 知識和經驗

Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand

在國際酒店內從事至少一年年類似崗位的經驗

PMS and Office software knowledge

熟悉并掌握Opera酒店管理系統和各類辦公軟件

Excellent oral and written skills in Mandarin and English

優秀的中英文聽說讀寫能力

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Competencies 技能

Excellent interpersonal & communication skills

優秀的人際關系和溝通能力

Service oriented with an eye for details

以服務為導向的敏銳洞察力

Good presentation, influencing skills

優秀的表達、影響能力

Adaptable and flexible to embrace/ respond to change effectively

適應性強，靈活并能有效地接受和應對變化