杭州英冠索菲特酒店| 招聘職位
- 職位性質(zhì)：全職
- 工作地區(qū)：浙江省杭州市
- 招聘人數(shù)：3人
- 學(xué) 歷：不限
- 工作經(jīng)驗(yàn)：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語言要求：不限
- 國際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：3.5千-5千
- 職位有效期：2026-04-09至2026-07-08
職位：Front Desk /Club Mill. Agent 前臺(tái)/行政樓層接待
崗位職責(zé)/職位描述
Efficiency of check in/check out process, accuracy in retrieval of guest data and billing
保證客人入住及離店手續(xù)的效率性以及客人信息與賬目的準(zhǔn)確性。
Honesty to all accounting procedures is adhered to throughout the department, including monitoring guest balance and city ledger accounts.
誠信的保證在部門工作中嚴(yán)格執(zhí)行酒店所有財(cái)務(wù)制度。
Maintaining good customer relationship. Implement for the provision of friendly and efficient service to all guests.
與客人建立并保持良好的關(guān)系。負(fù)責(zé)提供給客人友善、有效的服務(wù)。
Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired.
熟知酒店周邊區(qū)域所有各項(xiàng)活動(dòng)和信息，并在客人詢問時(shí)，高效和準(zhǔn)確的回復(fù)客人。
Implement on daily upsell goal and member enrollment goal.
完成每日房間房間銷售升級(jí)和雅高樂雅會(huì)會(huì)員招募的目標(biāo)。
Complies with all hotel policies relating to Front Office, such as room key police, etc.
遵守酒店關(guān)于前廳部的所有制度，例如鑰匙管理制度等。
Ensures high standards of personal presentation & grooming.
始終維持高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。
Knowledge and Experience 知識(shí)和經(jīng)驗(yàn)
Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand
在國際酒店內(nèi)從事至少一年年類似崗位的經(jīng)驗(yàn)
PMS and Office software knowledge
熟悉并掌握Opera酒店管理系統(tǒng)和各類辦公軟件
Excellent oral and written skills in Mandarin and English
優(yōu)秀的中英文聽說讀寫能力
?
Competencies 技能
Excellent interpersonal & communication skills
優(yōu)秀的人際關(guān)系和溝通能力
Service oriented with an eye for details
以服務(wù)為導(dǎo)向的敏銳洞察力
Good presentation, influencing skills
優(yōu)秀的表達(dá)、影響能力
Adaptable and flexible to embrace/ respond to change effectively
適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對(duì)變化
