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崗位職責/職位描述

Efficiency of guest service process. Accuracy in fulfilling of guest requests.

確保對客服務的效率性。確保滿足客人需求的準確性

Provide for all guests with luggage storage. Ensuring the proper handling, storage, security procedures are followed.

協助客人的行李存放，確保遵守安全的處理、儲存、安全的程序。

Opens and closes car doors for guests whenever the opportunity arises. Loads and unloads guest’s luggage for arriving and departing guests.

主動為上下車的客人開/關車門。為離店及抵達的客人裝、卸行李。

To provide friendly and efficient check in & check out luggage service. Escort guest to room and introduce room within hotel guideline.

提供友善和高效的入住和退房行李服務。引領客人至房間并按照酒店的服務標準來介紹房間。

Honesty to all accounting procedure is adhered to throughout the department, including monitoring guest balance and city ledger accounts.

誠信的保證在部門工作中嚴格執行酒店所有財務制度。

Knowledgeable about all events and information of the immediate and surrounding area, provide an efficient and accurately information to guest when guest inquired.

熟知酒店周邊區域所有各項活動和信息，并在客人詢問時，高效和準確的回復客人。

Coordinates and reserve all transportation requirements for the guests or other operation departments whenever needed.

協調并預定客人或其他營運部門對交通工具的需求。

Implement with work safety and guests’ information data safety

保證執行工作安全和客人信息安全。

Knowledge and Experience知識和經驗

Relevant experience in a similar position in a renown international hotel brand

在國際酒店內從事類似崗位的經驗

Excellent oral and written skills in Mandarin and English

優秀的中英文聽說讀寫能力

Familiar with LCAH processes or other loyalty programs

熟悉雅高樂雅會或其他忠誠會員計劃

 Competencies 技能

Excellent interpersonal & communication skills

優秀的人際關系和溝通能力

Service oriented with an eye for details

以服務為導向的敏銳洞察力

Good presentation, influencing skills

優秀的表達、影響能力

Adaptable and flexible and able to embrace and respond to change effectively

適應性強，靈活并能有效地接受和應對變化