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崗位職責/職位描述

Conducts shift briefings to ensure hotel activities and operational requirements are known.

主持交接班說明會，確保人才了解酒店的活動和運營要求。

Promote the Hotel’s products and services.

推銷酒店的產品和服務。

Prepare and execute action plans which increase reservation sales and associated business.

準備和執行增加預訂銷售和相關業務的工作計劃。

Record and process reservations made by phone/fax/email.

記錄和處理通過電話、傳真、電子郵件進行的預訂。

Process amendments to reservations such as extensions, early departures, etc.

修改延期和提前離店等特殊情況的預訂記錄。

Manage “no show” reservations by investigation and recording of same.

調查和記錄未按預訂抵店的預訂情況。

Record special billing arrangements for groups and conventions.

對團隊和會議的特別賬單安排進行記錄。

Maintain knowledge of special rates/ offers/ promotions.

掌握關于特價、酬賓、促銷活動的信息。

Monitor reservation levels and inform Managers of current and future occupancy rates.

監測預訂情況，并向經理通報目前和將來的入住率。

Prepare reports as requested (eg to travel agents, business houses etc).

按照要求準備報告（如給旅行代理和商業機構報告等）。

Knowledge and Experience 知識和經驗

Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field.?

具有酒店管理，商業管理或相關領域的畢業證書或職業證書。

2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience.

2年相關的工作經驗，或1年預訂部或前臺經驗包括管理經驗，或與此相當的教育與工作經驗結合的背景。

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Competencies 技能

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

具有完全代表酒店，品牌和公司與顧客，人才和第三方交往的能力

Problem solving, reasoning, motivating, organizational and training abilities

具有解決問題，推理，號召，組織和培訓能力

Good writing skills

具有良好的寫作能力

Have a whole knowledge and master the facility, service project character, hotel operation guideline and sales strategy

全面了解并掌握酒店的設施設備、各種服務項目、產品特點、酒店經營方針及銷售策略等

Possess the language and write skills, and type and operate the computer skillfully?????????????????????????????????????????????????????

具有一定的語言文字能力，并能熟練進行打字和電腦操作

Mastering statistics and secretary knowledge?????????????????????????????????

掌握一定統計、文秘等知識

Possess the foreign language reading and writing skill, have ability to deal with every kind of documents and data. ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? 有一定英語閱讀及書寫能力，能夠處理中英文各類文件、資料等

Know well about the Reservations Dept. business activities

熟悉預訂部業務

Possess the ability about the public and social communication

具備一定的公共社交能力

Master Opera System

熟練操作系統（Opera）

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