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崗位職責/職位描述

The Concierge Supervisor is majorly responsible for ensuring to provide a timely and seamless service to all guests on daily operation. Furthermore the Concierge supervisor is also accountable to enhance the guest satisfaction service experience, and throughout up-sell to increasing transportation revenue.

禮賓部主管主要負責與保持禮賓部團隊在日常工作中為客人提供及時性和無縫對接的服務，并為客人提供主動且博學的服務來持續客人滿意的服務體驗，通過售賣來增加酒店車隊的收入。

·???????? Efficiency of guest service process. Accuracy in fulfilling of guest requests.

持續對客服務的效率性。保證滿足客人需求的準確性

·???????? Knowledgeable about all events and information of the immediate and surrounding area, while maintaining a library of relevant information.

熟知酒店周邊區域所有各項活動和信息，并實時更新的信息資料庫。

·???????? Ensure the efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the hotel.

確保酒店內所有信件、傳真和包裹都能被有效并及時的處理和交付。

·???????? Coordinates all transportation requirements for the guests and other operation departments whenever needed.

協調客人和其他營運部門對交通工具的需求。

·???????? Management of work safety and guest information data safety.

保證工作安全和客人信息安全。