杭州英冠索菲特酒店| 招聘職位
- 職位性質(zhì)：全職
- 工作地區(qū)：浙江省杭州市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專(zhuān)
- 工作經(jīng)驗(yàn)：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語(yǔ)言要求：不限
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：4.5千-5.5千
- 職位有效期：2026-05-28至2026-08-26
職位：Concierge Supervisor禮賓主管(已停止招聘)
崗位職責(zé)/職位描述
The Concierge Supervisor is majorly responsible for ensuring to provide a timely and seamless service to all guests on daily operation. Furthermore the Concierge supervisor is also accountable to enhance the guest satisfaction service experience, and throughout up-sell to increasing transportation revenue.
禮賓部主管主要負(fù)責(zé)與保持禮賓部團(tuán)隊(duì)在日常工作中為客人提供及時(shí)性和無(wú)縫對(duì)接的服務(wù)，并為客人提供主動(dòng)且博學(xué)的服務(wù)來(lái)持續(xù)客人滿(mǎn)意的服務(wù)體驗(yàn)，通過(guò)售賣(mài)來(lái)增加酒店車(chē)隊(duì)的收入。
·???????? Efficiency of guest service process. Accuracy in fulfilling of guest requests.
持續(xù)對(duì)客服務(wù)的效率性。保證滿(mǎn)足客人需求的準(zhǔn)確性
·???????? Knowledgeable about all events and information of the immediate and surrounding area, while maintaining a library of relevant information.
熟知酒店周邊區(qū)域所有各項(xiàng)活動(dòng)和信息，并實(shí)時(shí)更新的信息資料庫(kù)。
·???????? Ensure the efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the hotel.
確保酒店內(nèi)所有信件、傳真和包裹都能被有效并及時(shí)的處理和交付。
·???????? Coordinates all transportation requirements for the guests and other operation departments whenever needed.
協(xié)調(diào)客人和其他營(yíng)運(yùn)部門(mén)對(duì)交通工具的需求。
·???????? Management of work safety and guest information data safety.
保證工作安全和客人信息安全。
