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崗位職責/職位描述

·In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.

當經理不在場時，負責人才的監督和管理指導，確保部門的正常運行。

·Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.

全力解決客人的投訴，并負責將所有投訴進行記錄和跟進解決。

·Supervise cash handling and banking procedures.

負責監督現金操作和交接程序。

·Prepare daily banking and cash flow reports.

填寫部門營業收入報表。

·Establish and instruct talent in cash security procedures.

建立和指導人才正確處理現金程序。

·Deal with irregular payments.

處理非日常的付款。

·Supervise the maintenance of service equipment.

監管和維護服務設備。

·Monitor standards of guest facilities and services.

監督客人設施和服務標準。

·Control stock and monitor security procedures.

控制庫存和進行安全監督。

·Assist with menu and wine list creation.

協助開發新菜單和酒水單。

·Drive sales to maximize budgeted revenue.

推動銷售達到收益最大化。

·Saving all kinds of expenses.

節約各項費用。

·Saving the energy cost.

節約能源。

·Works with superior in the preparation and management of the department’s budget and is aware of financial targets.

與上級一起，管理本部門財務預算。

·Implement working schedule based on forecast, banquet reservation, group and VIP arrivals.

根據預測、宴會預訂、團體餐的安排及重要賓客的人數來安排工作。

·Record sales, complaints, solutions and equipment.

做好銷售、賓客投訴、解決辦法及相關人才、設備的記錄。

·Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost.

給領導提出建議，提高工作效率，促進銷售，并達到增源節支的目的。