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崗位職責(zé)/職位描述

·Manage the Rooms Coordinator and ensure the day-to-day functioning of the Rooms Office, taking into account the overall situation of the hotel and accomplishing the work in accordance with Accor Group standards.

管理客房協(xié)調(diào)員并保證客房辦公室日常事務(wù)正常運(yùn)轉(zhuǎn)，注意從酒店的全局出發(fā)，按照雅高集團(tuán)標(biāo)準(zhǔn)完成工作。

·?Responsiblefor communication within housekeeping and other departments regarding guestrequests and hotel talent. Renders secretarial and clerical services forhousekeeping.

負(fù)責(zé)本部門內(nèi)的溝通，將客人的要求反映給其他相關(guān)部門，做好本部門的翻譯及文秘工作。

·Contactsuppliers and outside contract service. Prepares requisitions for all officesupplies.

就有關(guān)售后服務(wù)的問題，與供貨商聯(lián)系。

·Bring anycomplaints (talent/guest) calls to Exec. Housekeeper’s attention.

收集客人和人才的抱怨，并反映給行政管家。

·Handlestelephone incoming/outgoing calls.

負(fù)責(zé)接打電話。

·Handles humanrelation duties for talents.

處理人才人事關(guān)系。

·Sees that talent’scomplaints and needs are passed on to the Supervisor.

了解人才抱怨和需求，并反映給主管。

·To assistdirectly with the Executive Housekeeper's responsibilities.

直接協(xié)助行政管家的工作。

·Takes downand transcribes minutes of meetings and dictation from the ExecutiveHousekeeper.

寫下會議的筆錄和行政管家的口授。

·Type’scorrespondence, memorandums, circulars, reports.

打出各種信件、備忘錄和報告。

·Opens /dispatches mail relative to the division.

處理本部門的相關(guān)信件。

·Receives andrecords reports from housekeeping sections regarding missing, defective ordamaged equipment, prepares maintenance work orders and sends same toengineering department.

接收和登記客房部內(nèi)設(shè)備的丟失、缺少或破壞情況，準(zhǔn)備好請修任務(wù)并送到工程部。

·Types orinputs to computer for all reports, memoranda and correspondence for Exec.Housekeeper and maintains file of same.

將所有的工作報告、備忘錄和信件輸入電腦，并保存所有的文件。

·Takes andtranscribe dictation and minutes of meetings, drafts routine or simplecorrespondence for approval of superior.

寫下會議上的記錄及口授。在領(lǐng)導(dǎo)的批準(zhǔn)下做出簡明的、符合情況的記錄。

·Responsiblefor all filing, including the personal files of individual talent of thedepartment, labels all the files properly and systematically.

對于部門內(nèi)每位人才的個人檔案作詳細(xì)的記錄，將所有的檔案正確系統(tǒng)地做好標(biāo)注。

·Keep files ingood order and updated.

將文件按順序保存好并將其更新。

·Maintains alogbook for lost and found items and recommends for disposal at appropriatetime.

保存記錄好遺留物品清單并建議和提醒處理時間。

·Keep personalrecords of talents, attendance sheets, change forms, annual leave, sick leaveaccident report etc.

對人才的出勤、崗位變動、年假、病假的情況做出記錄。

·Preparepurchase requisition for housekeeping and follow-up progress of purchaseorders.

準(zhǔn)備部門采購需求并跟蹤采購情況。

·Works withsuperior in the preparation and management of the department’s budget and isaware of financial targets.

協(xié)助上司準(zhǔn)備并管理分部預(yù)算，并了解財務(wù)目標(biāo)

·Coordinaterelations between departments and convey accurate information.

協(xié)調(diào)各部門間的關(guān)系并且傳達(dá)準(zhǔn)確信息。

·Coordinateinternal relationship to ensure efficient operation of department. ?

協(xié)調(diào)部門內(nèi)部關(guān)系，確保部門高效運(yùn)轉(zhuǎn)。

·Coordinatewith various departments to improve room occupancy rate.

與各部門間協(xié)調(diào)來提高客房入住率。

HSKP Coordinator with at least one year of experience.

客房協(xié)調(diào)員一年以上經(jīng)驗