- 職位性質：全職
- 工作地區：陜西省西安市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：3.8千-4.5千
- 職位有效期：2026-04-09至2026-05-09
職位：前臺主管
崗位職責/職位描述
Shangri-La Hotel Xian
Located in the prestigious financial and shopping mall centre on Keji Road in Yanta District, Shangri-La Hotel, Xian, enjoys easy access to Xian’s leading business, entertainment and shopping destinations. Our hotel serves as a prime residence for both business and leisure travellers alike.
The hotel is approximately a 35-minute drive from Xi’an International Airport and Xian North railway station, a 45-minute drive from the Terracotta Warriors Museum and a 25-minute drive from City Wall and Bell Tower. Metro line 3 is close to the hotel and it only takes 15 minutes to reach the Giant Wild Goose Pagoda. The hotel’s tour guide manager can customize different city tour routes for you.
-393 rooms and suites
-4 restaurants & bars
酒店位于雁塔區科技路商務區腹地，毗鄰市內頗具規模的商業及娛樂購物區。步行3分鐘可達金鷹國際和世紀金花購物中心，步行5分鐘可達創業咖啡街區和大都薈商業區，酒店對面永興坊美食街區及周邊特色餐廳讓您盡享休閑時光的愜意與味蕾的美好體驗。一朝步入西安，一日讀懂千年。深入體驗歷史名都，酒店地鐵三號線15分鐘直達曲江大雁塔景區，25分鐘可達鐘鼓樓廣場，驅車前往兵馬俑博物館45分鐘左右。
-393間客房和套房
-4家餐館和酒吧
We are currently looking for a Service Leader-Front Office to join our FO team.
As a Service Leader we rely on you to:
- Grasp the room reservation situation, report the reservation status of important groups and guests to the department manager, and be responsible for the implementation of VIP reception work;
- Dealing with errors in front desk work and handling complaints from front desk guests;
- Responsible for the use management and maintenance of the front office property and equipment, including the collection and archiving of various types of information;
- Check the daily front desk report;
- Establish good customer relationships and strive to increase room sales.
前臺主管主管崗位職責如下：
- 掌握客房預訂情況，向部門經理報告重要團體和客人的訂房情況，負責VIP接待工作的落實；
- 處理前臺工作中的差錯，處理前臺客人投訴；
- 負責前臺財產、設備的使用管理和保養工作，包括各類資料的收集及存檔工作；
- 檢查每日的前臺報表；
- 建立良好的客戶關系，努力增加客房銷售。
We are looking for someone who:
- Good oral and written English skills;
- College degree or above, more than 2 years working experience in front desk position, more than 2 years;
- Good team leadership and execution ability;
- Basic knowledge of hotel management, good at communicating with guests.
我們正在尋找一位具備以下條件的候選人：
- 良好的英文口頭表達和書面表達能力；
- 大專以上學歷，2年以上前臺崗位工作經驗2年以上；
- 有良好的團隊領導精神及執行力；
- 掌握酒店管理基礎知識，善于與客人交流。
If you are the right person, what are you waiting for？ Click the apply button now！
如果您覺得您適合以上條件，那還等什么呢？請點擊下面的申請按鍵吧！
