北京西單美爵酒店| 招聘職位
- 職位性質(zhì)：全職
- 工作地區(qū)：北京市
- 招聘人數(shù)：1人
- 學 歷：大專
- 工作經(jīng)驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：18-35
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：4.5千-5千
- 職位有效期：2026-04-10至2026-06-09
職位：Receptionist 前臺接待
崗位職責/職位描述
-??????? Primary Responsibilities主要職責
-??????? Major Job responsibilities崗位主要職責
1. According to the Accor Greeting Standard, greets all guests at all times in a friendly and helpful manner?
根據(jù)雅高的問候標準歡迎客人:您好！歡迎來到北京，有什么可以幫您?
2.Registers and checks out for all guests according to established procedures
按規(guī)定的程序為所有客人辦理入住及退房手續(xù)。
3.Maintains intimate knowledge of departmental standards and procedures
熟知部門的規(guī)章制度及程序。
4.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
按程序為客人辦理入住、退房及換房并確保所輸入的數(shù)據(jù)要與預定保持一致。
5.Ensure confidentiality of guest information
確保客人信息錄入完整及安全。
6.Maintains cashier float and ensures accurate daily report of all money received
確?，F(xiàn)金交易準確無誤。
7.Offers currency exchange service for the in-house guests
為客人提供外幣兌換服務(wù)。????????
8.Keeps abreast of all modifications to accounting policies and procedures
遵循財務(wù)規(guī)章制度。
9.Has full knowledge of Le-club with 4 levels rewards galore standards, especially the loyalty programs and enroll member.
熟悉樂雅會會員四種級別的豐厚待遇，特別是白金卡，并招募會員.
10.Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Frequent Flyers Programs, and also member Rewards programs.
熟悉所有推廣價的內(nèi)容，如季節(jié)性的包價、會員推廣活動。
11.Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
確?？腿嗽陔x店時對酒店服務(wù)有好的印象。
12.Performs the audit balances and prepares all works for audit in an orderly fashion
嚴格按照財務(wù)要求確保賬目正確完整。
13.When on night shift, checks night reports and prepares the morning reports, ensures the reports are mailed correctly.
夜班要打印過夜報表并準備早晨需派發(fā)的報表，確保報表正確無誤的被發(fā)送。
14.Maintains comprehensive knowledge of standard reservation procedures including how to read e-mail, messages, and how to interpret availability sources in the systems.
熟知預訂程序包括如何理解電報、郵件、信息以及如何做預訂。
15.Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
確保前臺工作區(qū)域的整潔及有序性.
16.Offers safety box or the guest to keep valuables
提供貴重物品寄存服務(wù)
-????????? Occupational Health and Safety Responsibilities職業(yè)健康及安全保障????????
1.monstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
獲得職業(yè)保健及安全保障證書并確保要按其執(zhí)行。
2.Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
熟悉職業(yè)保健及安全保障知識的法律制度、政策及程序。
3.Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
要熟知財產(chǎn)安全、急救及火災(zāi)的應(yīng)急程序和如何使用操作器材。
4.Initiate action to correct a hazardous situation and notify supervisors of potential dangers
正確處理危險情況并及時通報主管其潛在危險。
-????????? Customer Focus and Developing Self客戶期望及自身發(fā)展
1.Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
與客人保持良好的關(guān)系以達到他們所期望的要求。
2.Anticipate guest needs, handle guest enquires, and solve problems
預見客人的要求、解決客人問題。
3.Create a positive hotel image in every interaction with internal and external customers
在與客人交流中為酒店建立良好的印象。
4.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guest
保持高標準的產(chǎn)品和服務(wù)知識以更好的推銷酒店的產(chǎn)品及服務(wù)。
5.Assist guests and escort them to locations within the hotel at their request
按照客人要求幫助并引導客人去往酒店各個場所。
6.Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
熟知酒店推廣活動以迎合客人要求。
7.Maintain current Hotel information to be able to provide information to guests
????? 熟悉酒店信息以為客人及時提供.
8.Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
提高自身專業(yè)技能以滿足工作需要，并給客人提供更優(yōu)質(zhì)的服務(wù)
9.Seek feedback on areas of shortfall
發(fā)現(xiàn)自身不足。
10.Maximize opportunities for self development
最大限度的利用機會來提高自己.
Job Profile 任職資格
-??????? English Skills 英文良好
-??????? PHYSICAL 個人情況
1.Healthy 身體健康
-??????? Job Knowledge / Skills 工作知識及技能
1. Knowledge and experience in Internet and other major computer programs.掌握使用互聯(lián)網(wǎng)及其它主要電腦系統(tǒng)的知識。
2. Ability to use Front Office computer systems.掌握應(yīng)用銷售及前臺的電腦系統(tǒng)。? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
-??????? Professional Experience 專業(yè)經(jīng)驗
