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崗位職責/職位描述

1.
Ensure the smooth running of daily operations of Front Desk as well as
providing leadership and support to the team

確保前臺的有序運作，為團隊進行支持。

2.
Monitor the services provided by colleagues and ensure that high standards that
exceed guest expectations are maintained at all times

監督服務質量，確保員工始終能夠向客人提供高標準服務。

3.Maintains
intimate knowledge of departmental standards and procedures

熟知部門的規章制度及程序。?

4.Keeps
abreast of all modifications to accounting policies and procedures

遵循財務規章制度。

5.? Conduct
regular departmental training to staff and audit the training performance.

??? 進行部門的培訓工作并監督培訓效果。

6.Knowledgeable of all special promotion procedures, for
programs such as: Seasonal Packages, and ?member Rewards programs.

熟悉所有推廣價的內容，如季節性的包價、會員推廣活動。

7.Anticipate
guest needs, handle guest enquires, and solve problem。

預見客人的要求、解決客人問題。

8.Ensure
confidentiality of guest information

確?？腿诵畔浫胪暾鞍踩?/p>