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崗位職責/職位描述

·????????Propose most suitable rate and increase market share.

提供最合適的價格方案及提高市場占有率。

·????????Manages and keeps updated the guest database.

管理并更新客戶數據。

·????????Follow up market intelligence.

跟進市場信息。

·????????At any time promote a positive image of the hotel in all forms of contact.

在任何時間，任何形式的聯系中提高酒店的正面形象。

·????????Formulate marketing plan annually with the DOSM.

同市場銷售總監一起制定分部的年銷售計劃。

·????????Conduct yield management for maximum revenue

建立與收益總監的橫向銷售管理溝通以爭取最大利潤。

·????????With consultation to Executive Committee members, outlines rate structures, discount policies, special promotional packages and activities; work closely with F& B Director in outlining Banquet and Meeting sales targets, rates and sales operational procedures.

對行政委員會制定價格策略、優惠政策、特別促銷套價及活動提供建議。與餐飲總監緊密合作，確定宴會、會議的銷售目標、價格及流程。

·????????Offer the suggestions to Public Relations to promote hotel effectively and efficiently both domestically or internationally and all productions do meet with the requirement of Accor standard and specifications.

給公關人員提供有效地在國內外推銷符合雅高酒店集團標準的酒店產品的建議。

·????????Keep well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, and Banqueting etc.).

留意配合酒店尤其是主要部門的運作（前廳部、客房部、餐飲部、宴會廳等）。

·????????Co-ordinate with the roomsdivision Director to implement a yield management and up selling program in theFront Office Department gaining maximum occupancy.

同房務部總監密切協調以實現房價管理，并促進前廳部的銷售以獲得最高的住房率。

·????????Propose yearly Sales &Marketing Budget outlining what trade shows we should attend countries andregions we should visit and why this would be beneficial to the hotel’s profit.

建議每年的銷售市場預算，我們應該參加什么樣的貿易展覽會，訪問哪些國家和地區，以及這對酒店利益有什么好處。

·????????Develop & foster close andpositive rapport with the public, guests, clients and members of the trade.

鼓勵和發展同公眾、旅客、客戶以及商界人士之間的積極緊密的關系。

·????????Source, interview and select talentfor setting up of sales & marketing team, fulfilling specific jobs andprovide job description for each post

尋找、面試、選擇新成員以建立市場銷售隊伍，填充具體的工作崗位，并為每一位置提供工作職責概述。

·????????Provide training module,conducting comprehensive and on – going training to sales team for highest standard performance in the market.?Drawing training plan on monthly and annual basis to ensure making the Sales and Marketing team the most competent.

提供培訓素材，積極引導，繼續培訓銷售隊伍，創建市場上的最好業績。在制定月銷售計劃及年銷售計劃的基礎上確保銷售隊伍最具競爭力。

·????????Direct Reservations and salesteam with training and prompt information on rates/packages/changes for properand efficient services to ensure maximum bookings

指導并培訓銷售及預訂人員，收集關于房價、套餐及市場變化的信息，為達到最廣泛的預訂系統提供完善與高效的服務。

·????????Organize and submit weekly sales report to the DOSM.

組織并提交每周銷售報告給市場銷售總監。

·????????Ensure that all new client shave no negative credit references.

確保所有新客戶均無負面信用的記錄。

·????????Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis -quarterly or more often if need be).

密切關注涉及競爭的事宜（位置、常規價格、服務－偶爾或經常需要的）。

·????????Prepare and administers the hotel Sales Department section budget on a monthly basis.

制定并控制所負責的分部的每月預算。

·????????Ensure that all commercial reporting for Accor head offices is handled with efficiency and accuracy, meet all dealings without excuse

確保所有提交給雅高酒店集團總部的商業報告都按要求快速準確完成。

·????????The Director of Sales is familiar with the operation and application of the hotel's computer / data processing system. Ensure the implementation and utilization of the departmental use of the in-house software especially on “sales and catering”that computerized reporting system is established and maintained.

熟悉酒店電腦及數據系統的運作和應用程序。確保部門人員對“銷售及餐飲”等酒店電腦系統軟件的運用，以建立并保持電腦報告系統。

·????????Provide after-sales service and in particular to ensure all guests complaints brought to management’s attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed; investigated and follow-up action is initiated.

提供銷售后服務，特別要確保必要時客戶所有的投訴都被有關部門認真接受、討論。確定所有投訴都已經過調查，并開始實施補救行動。

·????????Must be an example of the Accor hotel Values, brand standards, and a champion of grooming and appearance guidelines.

遵循雅高酒店集團價值觀、品牌標準的榜樣，酒店人才儀容儀表和行為標準的指導人。

·????????Perform other related duties& special projects as assigned by the supervisor

隨時執行上級分配的其他相關任務或特殊項目