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崗位職責/職位描述

Primary Responsibilities 主要職責

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-??????? Complete daily sales and marketing development activities, to ensure meet sales targets 完成每日銷售活動及市場推廣，確保完成各項銷售指標

1.??? Support DOSM Sales and Marketing strategies and plan, implement the plan, give suggestions and make adjustments as per markets trends. To know clearly the hotel and individual sales targets. Supervise Sales Incentive Plan, understand personal updated performance. Deeply develop and explorer new potential markets for Sales responsible area and report the results and performance to Director of Sales. On behalf of hotel to attend Hotel group and various sales & marketing activities as agreed by DOSM, to find potential business for the hotel. Assist in implementation of effective sales system and procedures that ensure efficient execution of all potential coverage, follow-up and tracing of leads, to ensure meet sales targets. Arrange daily effective sales activities and sales results to assigned accounts, to ensure to solicit business for the hotel for both rooms and food & beverage. Entertain to build rapport with potential customers and to obtain future leads for the Hotel. To conduct Account Productivity weekly monthly review with DOS, DOSM together and take corrective action when necessary to sales targets. Ensures complete awareness by sales team on competitor’s activities at all times and updates sales strategies with supervision of DOSM to ensure to meet sales targets. 支持市場銷售總監的市場銷售策略計劃，按計劃執行并據市場變化建議調整。清楚地了解部門和個人銷售目標。監控銷售獎勵計劃，及時了解個人業績表現。對所負責的市場區域不斷深入開拓及挖掘，并將開拓結果向銷售總監匯報。經市場銷售總監授權代表酒店參加總部及各類銷售及市場推廣活動，為酒店尋找更多的業務機會。協助有效銷售工作的進行，確保對于潛在客戶的全面覆蓋，跟進的高效實行，以期完成銷售指標。每日按計劃高效走訪客戶并追蹤結果，以期在客房及餐飲上為酒店尋求更多的業務。與潛在客人保持良好的關系以期將來為酒店帶來更多業務。每周、每月與市場銷售總監、銷售總監進行客戶產量回顧，并根據回顧結果采取必要措施，保證完成各項銷售指標。確保對于競爭者動向的時時關注, 并在市場銷售總監的監控下更新銷售策略，以確保完成各項銷售指標。? ?

-??????? Ensure good professional service to clients and keep good relations.確保良好的對客接待及服務，保持跟客戶的良好關系

1.?? Ensure to provide professional hotel site inspection to major clients. Responds to all correspondence and inquiries of leads within the time limit set according to the policy & procedure. To ensure Interact and attend to guest request, concerns and feedback in a professional manner. To ensure to provide guests with the most accurate and up to date information at all times. Review and upkeep of updated record of all sales activities for each account (including updated database, production tracking, trends and movement of each account). Meets with all potential clients to understand their needs, take actions as per the requirements, try to develop these accounts to be contracted accounts. To ensure maintain good inter communication and good working relations with all departments and all external contacts. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary. 確保對于主要客戶來訪的接待工作。按相關政策和規定及時回復客戶需求。確保以專業的方式與客人互動，關注客戶的需求及反饋。確保向客人提供最精確最更新的信息。確保及時記錄所有客戶的銷售拜訪活動，包括客戶信息的更新，產量追蹤，客戶動向等。與所有有潛力的客戶見面，了解他們的需求，并跟進相關需求的落實實施，以期將潛力客戶轉型為簽約客戶。確保與酒店各部門員工及所有客戶保持良好的相互溝通和合作關系。提供售后服務，認真對待客戶所有投訴，在必要時與相關部門進行溝通。?

-??????? Assists to complete daily administrative jobs of room sales team 支持完成銷售部日常行政工作

1.?? To perform duties within the framework defined by the hotel as supervised by the Director of Sales. To prepare and submit weekly and monthly reports required to the Director of Sales. Participate in weekly sales and marketing meeting to review and evaluate on performance, pricing grid, sales strategies and distribution strategies and make necessary adjustments to increase business for the hotel with maximum results. Attend daily room sales team communication meeting and S&M daily briefing to review on daily sales activities, job follow up results, and share marketing information. 在銷售總監的監督下，履行酒店賦予的職責。向銷售總監提交每周和每月銷售計劃及報告。參加由市場銷售總監每周召開的市場銷售會議，以檢驗和評估市場開拓業績, 并向市場銷售總監針對細分市場的開拓提出建議， 以期為酒店帶來最多業績。每天參加客房銷售部、市場銷售部的溝通會，監控每日工作的開展，跟進情況, 并分享相關信息。? ? ? ??

-??????? Staff training and development員工培訓及發展

1.?? 協助銷售經理和新員工的培訓工作。協助銷售總監為本部門每位員工提供工作所需各種設備工具并保證有效運行。協助銷售總監幫助本部門所有員工了解各自工作職責；表揚和獎勵工作優秀的員工，推動員工的工作主動性。 Assist DOS in conduct training to Sales Manager and new staff.? Assists DOS to prepare all necessary working tools and equipment to all room sales in order to function efficiently. Assists DOS to ensure staff in the department is aware of their duties & responsibilities. Giving encouragement and praise for excellent staff, to increase sales initiatives.

-??????? Followed all the related work arrangement by the leaders. 服從領導安排的其他與工作相關的事宜。

Job Profile 任職資格

-??????? PHYSICAL 個人情況

1.Healthy 身體健康

2.Under 40 40歲以下

-??????? Job Knowledge / Skills 工作知識及技能

1. Knowledge and experience in Internet and other major computer programs.掌握使用互聯網及其它主要電腦系統的知識。

2. Ability to use Sales and Front Office computer systems.掌握應用銷售及前臺的電腦系統。

-??????? Professional Experience 專業經驗

1. Travel Sales professional knowledge and excellent selling skill. 掌握旅行社的銷售工作的專業知識, 具備杰出的銷售能力?

?2. Knowledge in Corporate, Travel Industry, MICE and Catering sales. 了解商務旅游、旅游業國際市場，會議旅游及餐飲銷售。

3. Ability and understanding of the market and competition. 能夠掌握和理解市場和競爭。

-??????? Core Competencies required 核心能力

1. 良好的人際交往和溝通技巧。 Good interpersonal & communication skills.

2. 獨立工作和團隊工作的能力。Ability to work independently and as a team.