北京西單美爵酒店| 招聘職位
- 職位性質：全職
- 工作地區(qū)：北京市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：20-40
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯(lián)號工作經歷：優(yōu)先
- 薪資待遇：5.5千-6千
- 職位有效期：2026-04-10至2026-07-09
職位：Senior Reservation Supervisor 高級預訂主管
崗位職責/職位描述
Receive and confirm all guest room reservations.
接收并確認所有的房間預訂。
Take and processes reservation requests received by phone, letter, fax etc. sends confirmations.
接受通過電話,信件,傳真等方式的預訂并發(fā)回確認。
Answer enquiries about hotel services and facilities; Answers questions on rates and room type available.
回答關于酒店服務和設施的詢問；回答房價和房間類型的詢問。
Assist in creating maximum efficiency within the department.
在部門里創(chuàng)造最高的效率。
Answer complaints regarding reservations and refers problems to reservation supervisor.
回答關于預訂的投訴并把問題向預訂主管匯報。
Sort and classify reservations into several types such as VIP commercial firms, group and regular FIT, etc.
按順序把預訂分為幾類，例如貴賓，商務公司，團隊和散客等。
Update correspondence based on subsequent notices, I.E. revisions, cancellations, follow up letter and deposit if any. Make sure that the correspondence against the details in the computer is correct.在接到通知后修改確認，例如修改預訂，取消預訂，如需押金等書面確認。根據計算機內的詳細信息確定確認書是否正確。
Prepare reservation correspondence and VIP list for the following day, crosschecks and hand to the F/O manager and DOSM every evening.
準備下一天的預訂信和貴賓名單，交叉檢查并在每晚交至前臺經理及市場營銷總監(jiān)。
Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
通過合適的途徑,向客人提供服務和最新、最準確的信息。
Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
保持飯店的良好聲譽并協(xié)助飯店贏得更高的利潤。
Build a good working relationship with all colleagues and employees of the Hotel.
同酒店的所有同事和員工建立良好的工作關系。
