崗位職責/職位描述
主要職責Primary Responsibilities :
1、熟練地辦理入住,退房,外幣兌換,叫醒等服務,確保正確無誤!
Proficient in daily work, which is including check in, check-out, foreign currency exchange, wake-up services, Ensure that all are correct。
2、要盡可能的為客人提供良好的服務和準確的信息,并用合適的途徑傳遞給客人。
Provide services and information to guests that are the most accurate and up to date possible, and are delivered to the guest in the most meaningful way.
3、為飯店保持良好的聲望并幫助飯店增加利潤。
Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
知識和經驗Knowledge and Experience:
1、大專以上學歷。
Junior college education or above.
2、形象氣質佳,抗壓能力強。
Hard Working and strong anti-stress ability.
3、良好的中英文口頭書面表達能力。
Good written and verbal Mandarin & English is a must.
4、熟練的電腦操作。
Good knowledge of computer skills.
5、能接受翻班制度。
Accept the shift work.
6、具有酒店工作經驗者優先考慮。
People who have working experience in hotel.