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崗位職責/職位描述

·?????????? Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

·?????????? 在自己當班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進一步跟進的工作。

·?????????? Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

·?????????? 監(jiān)督部門工作程序手冊中列出的各項規(guī)范的貫徹執(zhí)行。

·?????????? Enforce shift hand over procedures

·?????????? 執(zhí)行交接班程序。

·?????????? Enforce correct bill paying procedures

·?????????? 遵守正確的結(jié)賬程序。

·?????????? Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc

·?????????? 有效的進行交接班說明會，確保所有員工了解重要客人，特殊活動，每日特價，重點是推銷某些產(chǎn)品等。

·?????????? Supervise cash handling and banking procedures

·?????????? 監(jiān)督現(xiàn)金的處理和存放程序。

·?????????? Prepare daily banking and cash flow reports

·?????????? 編制每日存款和流動資金報告。

·?????????? Establish and instruct staff in cash security procedures

·?????????? 制定并指導員工執(zhí)行現(xiàn)金安全制度。

·?????????? Deal with irregular payments

·?????????? 處理異常的付款情況。

·?????????? Supervise the maintenance of service equipment

·?????????? 監(jiān)督服務設備的維護保養(yǎng)。

·?????????? Monitor standards of guest facilities and services

·?????????? 監(jiān)督客用設施和服務的標準。

·?????????? Control stock and monitor security procedures

·?????????? 控制存貨和監(jiān)督保安成序。

·?????????? Assist with menu and wine list creation

·?????????? 協(xié)助菜單和酒水單的設計工作。

·?????????? Supervise outlet service including Tea Lounge

·?????????? 監(jiān)督餐廳及茶樓的服務。

·?????????? Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile

·?????????? 與廚師和餐飲經(jīng)理交流意見和客人的建議從而反應當前客人的情況。

·?????????? Manage special amenities and special events

·?????????? 特殊設施和活動的管理工作。

·?????????? Anticipate market changes and review operations when necessary

·?????????? 有效的預測市場的變化，并在必要時審評運營工作

·?????????? Up-sell property facilities

·?????????? 推銷酒店的設施。

·?????????? Actively pursue cost saving measures

·?????????? 積極的實行節(jié)約成本的措施。

·?????????? Recycle wherever possible

·?????????? 盡可能再利用能源。

·?????????? Manage wage and beverage cost

·?????????? 管理工資和飲料成本。

·?????????? Forecasting

·?????????? 進行預測工作。

·?????????? Stock control

·?????????? 有效的控制存貨。

·?????????? Analyze statistics and change your operations to reflect customer preferences

·?????????? 分析統(tǒng)計數(shù)據(jù)，按照客人的喜好改變運營方法。

·?????????? Mix your own shift hours to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts)

·?????????? 混合自己的輪班時間確保隨時了解部門內(nèi)發(fā)生的事情(如夜班，白班，周末和周一至周五班，間休，午餐時間和晚班)。

·?????????? Make conversation to guests during their order and find out their likes and dislikes as well as building rapport

·?????????? 在客人點餐時與客人交談，發(fā)現(xiàn)客人的喜好，同時建立友善的關(guān)系。

·?????????? Other reasonable Ad hoc tasks assigned by supervisor

·???????????其他由上級分配的合理任務。