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崗位職責/職位描述

確保遵循品牌承諾并始終提供優(yōu)異的對客服務。

Ensures the delivery of brand promise and provides exceptional guest service at all times.

在適當的時候為其他部門的內部客人提供優(yōu)質服務。

Provides excellent service to internal customers in other departments as appropriate.

禮貌而高效地處理所有客人和內部客人的投訴和詢問確保問題得到圓滿解決。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

與客人和同事保持基于良好工作關系的互動接觸。

Maintains positive guest and colleague interactions with good working relationships.

與客人建立并保持良好的客戶關系。

Establishes a rapport with guests maintaining good customer relationships.

協(xié)助促進工作效率水平的提高以及在適用的原則指引下對于設施設備或者支出成本的慎重管理的要求。

Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.

確保遵守品牌承諾以追求利潤化為原則進行部門運作。

Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.

協(xié)助餐廳經理達到月度和年度個人目標和餐廳營業(yè)收入。

Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.

確保與財務記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規(guī)章的規(guī)定。

Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

協(xié)助進行盤點管理和酒店營運設備和其他設施持續(xù)的保存保養(yǎng)。

Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

確保使用新技術和設備，簡化工作系統(tǒng)提高工作效率。

Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system

熟練操作收銀系統(tǒng)。

Fully conversant with all aspects of the Cashier System.

按照客人消費的項目計算賬單費用。

Computes bill according to items consumed by guests.

向客人呈送相應的賬單。

Presents checks/ bill showing amount due.

記錄收取的金額并準備報表。

Records amounts received and prepares reports of transactions.

報價并詳細說明所收取項目。

Quotes price and describes features of items for which money is received.

對特別的項目作必要的核查。

Makes necessary checks needed for specific function.

完成日常的值班交接。

Makes daily transactions on shift.

在餐廳賬單、日常交接和報告中說明任何差異的情況。

Reports and explains any discrepancies in outlet checks, daily transactions and reports.

核對所有客人呈交信用卡，確保所有信用卡都在有效期內。

Verifies all credit cards presented by guest before to validity of the card.

嚴格遵守財務部發(fā)出的關于收銀及現金處理的政策和程序。

Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

有效控制部門破損，在規(guī)定范圍之內。

Effectively control department breakage within the prescribed scope.