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崗位職責(zé)/職位描述

確保拜訪客人的專業(yè)性，運用凱悅的顧問式銷售原則和銷售錦囊理念。

Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.

根據(jù)既定的目標(biāo)來計劃拜訪客人。

Carefully plans Sales Calls into defined objectives.

保持對酒店的設(shè)施設(shè)備、特征和服務(wù)的具體了解。

Maintains a detailed knowledge of hotel facilities, features and services.

對競爭對手進行密集的調(diào)查，對其酒店產(chǎn)品知識有這透徹的了解。

Conducts extensive competitor researches and maintains excellent Product Knowledge of the Hotel.

系統(tǒng)而有效地拜訪現(xiàn)有的和潛在的范圍之內(nèi)的客戶，把所得的發(fā)現(xiàn)和機會整合成報表并上交給銷售部總監(jiān)。

Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.

預(yù)先調(diào)查并設(shè)定主要目標(biāo)，利用Fidelio/ Delphi 數(shù)據(jù)庫制定適合而有效的銷售策略，從而擴大酒店的市場份額。

Pre-qualifies and targets prospects, utilising Fidelio/Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.

確保在銷售工作中，通過銷售電話和書面溝通體現(xiàn)酒店的高水準(zhǔn)。

Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.

專業(yè)地進行日常電話銷售，尋求并確定新的商機。

Professionally conducts routine telemarketing activities to identify new business opportunities.

歡迎/歡送貴賓。

Meets and greets VIP guests upon arrival/ departure.

計劃并執(zhí)行對現(xiàn)有的和潛在的客戶的拜訪，開發(fā)新的商機。

Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore new business opportunities.

必要時，宴請或帶相關(guān)公司的代表或政府官員參觀酒店。

Entertains and conducts hotel inspections to relevant representatives / delegates whenever required.

建立強大的聯(lián)系信息庫，以便獲取關(guān)于各種計劃好的將要舉行的活動/宴會的信息。

Establishes strong contacts to source for information with regards to planned and upcoming functions / events.

根據(jù)年度市場營銷計劃上標(biāo)明的個人負(fù)責(zé)區(qū)域來執(zhí)行銷售活動計劃。

Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.

完成每月和年度個人目標(biāo)、公司客戶房晚數(shù)和客房收入指標(biāo)。

Achieves the monthly and annual personal target and the corporate segment target room night production and room revenue.

與相關(guān)的運營部門保持良好的協(xié)調(diào)和合作關(guān)系，確保滿足客人的要求和期望。

Liaises and works closely with the related operation departments ensuring guests requests and expectations are being met.