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崗位職責/職位描述

確保拜訪客人的專業(yè)性，運用凱悅的顧問式銷售原則和銷售錦囊理念。

Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.

根據(jù)既定目標來計劃拜訪客人。

Carefully plans Sales Calls into defined objectives.

保持對酒店的設施設備、特征和服務的具體了解。

Maintains a detailed knowledge of hotel facilities, features and services.

對競爭對手進行密集的調查，對其酒店產品知識有這透徹的了解。

Conducts extensive competitor researches and maintains excellent product knowledge of the Hotel.

系統(tǒng)有效的在指定的范圍內拜訪客戶，進行帳戶分類，把所得的發(fā)現(xiàn)和機會整合成報表并上交給銷售經理/銷售部副總監(jiān).

Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager / Associate Director of Sales.

跟進銷售咨詢，并確定潛在生意的意向。

Follows up sales leads to identify prospects.

通過直接的銷售電話接觸或書信溝通，維持酒店高度的公眾知名度。

Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.

專業(yè)地進行日常電話銷售，尋求并確定新的商機。

Professionally conducts routine telemarketing activities to identify new accounts.

必要時，宴請或帶領客人參觀酒店。

Entertains and conducts hotel inspections to clients whenever required.

建立和維護已有客戶群，并不斷發(fā)展新的商機。

Establishes and maintains strong relationship with the established clientele and constantly explores new business opportunities.

完成月度和年度的個人目標，以及房間收入的部門目標。

Achieves the monthly and annual personal target and the segment target room night production and room revenue.

與相關的運營部門保持良好的協(xié)調和合作關系，確保滿足客人的要求和期望。

Liaises and works closely with the related operation departments ensuring guests requests and expectation are being met.

準備并確保所有的宴會預訂及時傳達給相關部門。

Prepares and ensures all Events Orders are distributed to concerned departments on a timely manner.

在銷售部經理不在時，協(xié)助跟進所有相關工作。

Assists the Sales Managers to follow up on all matters in the absence of the Sales Manager.