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崗位職責/職位描述

幫助做部門政策 &程序的詳細操作手冊發展和維護, 確定年度檢討正確地反映任何的變化，區分操作表現的程序和標準。

Assists with the development and maintenance of a detailed Departmental Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division.? Ensures annual review to accurately reflect any changes.

幫助做年度房業務計劃的準備，確定完全酒店計劃上的業務目的和職員提出的需要。

Assists with the preparation of the annual Rooms Business Plan, ensuring Divisional Objectives fully address business objectives of the Hotel and needs of employees.

幫助部門經理準備和更新正常的預算，確定目標被達到，而且費用有效地被控制。

Assists with the preparation and regular update of the Housekeeping Departmental Budget, in close cooperation with the Housekeeping Manager, ensuring targets are met and costs are effectively controlled.

常規地檢測確保適當的處理和控制客人的遺留物品。

Constantly monitors and ensures the proper handling and control of lost and found items.

監督外聘清潔公司清潔工人的適當工作任務，對契約房子區域的窗戶、公區的衛生是否做到位。

Ensures proper work assignments to the contract cleaners of windows, public and back of house areas.

監督蟲害防治，植物租擺和晚間維護合同服務商的工作質量，工作效率和工作專業性。

Ensure proper work of the service contractors of pest control and plant rental, supervise the service quality, efficiency and profession.

確保清潔設備供應商根據合同的售后服務條款對清潔設備進行定期的維護。

Ensures after-sale service execute by cleaning equipment supplier periodically according to contract indicates, ensure the equipments have proper maintenance.

發放、檢查及控制所有清潔用品和設備。

Assists in preparing and controlling weekly requisitions, usage of chemicals and supplies.

準備每月所做事情總結報表。

Prepares monthly activity reports.

在重要客人入住前，檢查所有重要客人的房間。

Checks all VIP rooms prior to check in.

引導房間和公眾的區域一般檢查，確定清潔的標準并總是維護。

Conducts regular inspections of rooms and public areas, ensuring standards of cleanliness is maintained at all times.

協助布草，陶瓷，玻璃器皿的盤點并向客房部經理匯報。

Assists in conducting inventory of linen, chinaware, and glassware and reports to Assistant Housekeeping Manager/ Housekeeping Manager.

協助機器維修及機器維修記錄。

Coordinates and maintains machine maintenance reports and records.

向客房經理報告客房和酒店區域的情況，確定適當和一致的維護。

Reports to Housekeeping Manager on the conditions of guest rooms and hotel area to ensure appropriate and consistent maintenance.

確保迷你酒吧系統適當地被維護，且所有的職員密切地跟進迷你酒吧的消費、再補足和政策 & 程序更新。

Works closely with Food & Beverage to ensure that the Mini Bar system is properly maintained and all employees follow closely with the Policies & Procedures of updating consumption and replenishment.

密切地跟進食物 & 飲料適當地被放置、移動及再補足。

Works closely with Food & Beverage to ensure all amenities are appropriately placed and removed/ replenished.

根據酒店的政策和客房部的規定使用和管理鑰匙。

Use and manager hotel keys according to hotel policy and Housekeeping principle.

檢查客房，以發現需要維修及更換的家具或設備，并向客房部經理提出建議。

Inspects guest rooms to determine need for repairs or replacement of furniture or equipment, and makes recommendations to Housekeeping Manager.

檢查走廊、樓梯間、服務區域其它公共區域，以保證這些地方的干凈、整齊。

Inspects corridors, staircases, service areas and other public areas for cleanliness and orderliness.

向工程部報告所有須要保養或維修的項目。

Reports to Engineering Department all items and fixtures requiring maintenance or repair.

確保公眾區域所有的固定物和大理石的表面得到適當而一致的維護。

Ensures appropriate and consistent maintenance for all fixtures and marble surfaces in the public area.

報告且安排修理或替換打破家具和固定物。

Reports and makes necessary arrangement to repair or replace broken furniture and fixture.

根據安排適當地清潔所有辦公室。

Ensures all offices been properly cleaned according to schedule.

做酒店財產丟失及報損報告。

Reports missing and damaged hotel property.

協助招募、選擇、主動和發展職員，在能操作、財務、以及管理的哲學之后再工作且確定職員是多熟練的及工作任務。

Assists with the recruitment, selection, motivation and development of Housekeeping employees to work following the operational, financial, administrative philosophies and ensuring employees are multi-skilled and perform multi tasks.

通過參與管理，對所有客房部服務員進行緊密督導，使他們的表現符合政策、程序及有關法律。

Through hands-on management, supervises closely all Housekeeping employees in the performance of their duties in accordance with Policies & Procedures and applicable laws.

適當地分配職責和責任，以使員工掌握技能并獲得資源；在確保保持運營及安全標準的同時，關心并發展員工。

Delegates appropriately duties and responsibilities to equipped and resourceful employees, nurturing and developing them whilst ensuring standards of operations and safety are maintained.

和培訓部經理發展一隊活躍的部門培訓師，密切地支持培訓部的培訓。

Instils and supports the Training initiatives and philosophies of the company and works closely with the Training Manager in developing a team of active Departmental Trainers.

參與培訓角色并發展員工。

Takes an active role in the training and development of employees.

發展和幫助培訓并把重心集中在提高技能和專業知識。

Develops and assists with training activities focused on improving skills and knowledge.

確保員工完全理解酒店的規章制度并遵照執行。

Ensures employees have a complete understanding of the Rules & Regulations, and that behaviour complies.

監控員工士氣并對工作表現及發展提供反饋。

Monitors employee morale and provides mechanism for performance feedback and development. ???????????????????進行年度表現評估，提供誠實及適合的反饋。

Conducts annual Performance Development, providing honest and appropriate feedback.

將指導原則及核心價值高效溝通給所有層級的員工。

Effectively communicates guiding principles and core values to all levels of employees.

每日給予職員簡短的工作分配及告知每日特別的事件和指導。

Conducts short, daily briefings to hand out assign-ments and to keep employees informed of special events and instructions.

確保所有的職員掌握酒店產品知識、晉級、政策變化和適當的內部溝通。

Ensures all employees maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.

確定所有的職員掌握客人的隱私并全力保護。

將指導原則及核心價值高效傳達給所有層級的員工。

Effectively communicates guiding principles and core values to all levels of employees.

參加所有有需要的會議。

Attends and contributes to all Meetings as required.

確保任何時間都提供禮貌且專業的服務。

Ensures all employees provide courteous and professional service at all times.

以禮貌、高效的方式處理客人及員工的要求，遇到投訴或問題，如果不能馬上找到解決辦法，則進行匯報，并給予迅速追蹤。

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solutions can be found.

從在職員和勞資關系的法令立法中了解并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。

Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the hotel’s policies concerning fire, hygiene and health & safety.

積極地參與福利、安全, 發展并提供忠告、商議及有效回應職員。

Is actively involved in the welfare, safety, development and well-being of employees providing advice, counselling, truthful and diplomatic feedback.

確保高水準的個人形象和儀容儀表

Ensures high standards of personal presentation & grooming.

與客人和同事保持基于良好工作關系的接觸。

Maintains positive guest and colleague interactions with good working relationships.

總是練習有責任的管理和行為且積極地表現酒店經營團隊和凱悅國際的精神。

Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International.

根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。

Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

確保每日、每周、每月和特別的工作計劃被準時地完成并追蹤。

Ensures that all daily, weekly, monthly and special project working schedules are completed punctually and followed up.

確定所有的職員掌握客人的隱私并全力保護。

Ensures all employees practice the utmost protection of guests’ privacy and confidentiality.

靈活并接受在房務部內的部門及其它部門的輪換工作。

Be flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department.