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崗位職責/職位描述

§? 該職位需要有宴會服務相關工作經驗。

This position requires work experience in banquet services.

§? 確保所有員工遵循品牌承諾并始終提供優異的對客服務。

Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

§? 確保員工在適當的時候為其他部門的內部客人提供優質服務。

Ensures that employees provide excellent service to internal customers in other departments as appropriate.

§? 禮貌而高效的處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§? 與客人和同事保持基于良好工作關系的互動接觸。

Maintains positive guest and colleague interactions with good working relationships.

§? 與客人建立并保持良好的客戶關系。

Establishes a rapport with guests maintaining good customer relationships.

§? 經常親自證實酒吧客人得到的是優質服務。

Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

§? 將員工的工作能力通過多項技能、多項任務和有彈性的日程安排運用而達到優化，以完成經營上的財政目標和顧客期望。

Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

§? 關注工作效率水平的提高以及在適用的原則指引下對于設施設備或者支出成本的慎重管理的要求以達到所有設備的調配和能源使用效率。

Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

§? 達到月度和年度個人目標和酒吧營業收入。

Achieves the monthly and annual personal target and the outlet’s revenue.

§? 協助餐飲部年度經營計劃的準備工作。

Assists in the preparation of the Annual Business Plan for Food and Beverage Division.

§? 協助進行月度的再度預測，適當的時候讓部門副經理參與其中。

Assists in the monthly reforecasting, involves the AM as appropriate.

§? 確保與財務記錄的保留、錢款處理及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規章的規定。

Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

§? 協助進行盤點管理和酒店營運設備和其他設施持續的保存保養。

Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

§? 以主要的業績表現指數為基礎對成本進行預先管理控制，適當的時候讓部門主管參與其中。

Manages costs proactively based on key performance indicators, works with the AM as appropriate.

§? 確保使用新技術和設備，簡化工作系統提高工作效率。

Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

§? 有效控制部門破損，在規定范圍之內。

Effectively control department breakage within the prescribed scope.

§? 確保酒店最基本的品牌標準都要被貫徹執行。

Ensures that minimum brand standards have been implemented.

§? 確保貫徹執行所有凱悅溫情和餐飲經典20條的標準。

Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

§? 對于客戶調查結果做出回應并落實相應的改善措施。

Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

§? 以支持和靈活的態度與其他餐廳經理緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。

Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the sati sfaction of hotel guests.

§? 確保部門員工以支持和靈活的態度和“團隊協作”的精神與其他部門合作。

Ensures that Outlet employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

§? 在營運過程中將對于餐飲產品的檢驗和監督貫穿始終，并在適當的情況下作出反饋。

Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.

§? 監督餐廳的服務和餐飲標準。在必要的地方與餐廳主管和廚師長一起實施正確的措施。

Monitors service and food and beverage standards in the Outlet.? Work with theTeam Leader, and Chef de Cuisines to take corrective actions where necessary

§? 與廚師長共同對餐飲營運進行頻繁而全面的檢查。

Conducts frequent and thorough inspections together with the Chef de Cuisines , of the Food and Beverage Operation.

§? 經常查證餐飲準備中僅可用新鮮的產品。

Frequently verifies that only fresh products are used in food and beverage preparation.

§? 協助行政總廚/廚師長提出富有創意的建議和想法。

Assists the Executive Chef/Chef de Cuisines with creative suggestions and ideas.

§? 監督對所有運營設備和營業用品的月度盤點。

Conducts monthly inventory checks on all operating equipment and supplies.

§? 針對每日營運和質量控制與廚房密切溝通。

Liaises with the Kitchen on daily operations and quality control.

§? 對菜單上所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。

Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

§? 確保餐廳的前、后區域的潔凈有序。

Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.

§? 與客房部配合，確保嚴格執行既定的清潔計劃。

Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.

§? 確保根據經營理念對部門進行高效地管理，根據標準提供有禮的、專業的、高效且富有彈性的服務。

Ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.

§? 確保所有的設備和用品處于嚴格的安全庫存量，并且確保部門有足夠的設備和用品的配備。

Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.

§? 從準備工作、服務和菜單方面主持每日班前例會。

Conducts daily pre-shift briefings to employees on preparation, service and menu.