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崗位職責(zé)/職位描述

§?? 根據(jù)凱悅會(huì)議宴會(huì)標(biāo)準(zhǔn)回答所有電話(huà)詢(xún)問(wèn)、處理電郵詢(xún)問(wèn)、準(zhǔn)備提案和合同、主持酒店參觀活動(dòng)、策劃會(huì)議宴會(huì)、創(chuàng)建會(huì)議宴會(huì)確認(rèn)單、執(zhí)行并跟蹤會(huì)議宴會(huì)。

To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up.

§?? 充分、正確地使用Envision。

To fully and correctly use Envision.

§?? 根據(jù)凱悅的政策和程序維護(hù)酒店全部銷(xiāo)售協(xié)議、合同和報(bào)價(jià)的完整記錄。

§? To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies & Procedures. 確保拜訪(fǎng)客人的專(zhuān)業(yè)性，運(yùn)用凱悅的顧問(wèn)式銷(xiāo)售原則和銷(xiāo)售錦囊理念。

Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.

§? 根據(jù)既定的目標(biāo)來(lái)計(jì)劃拜訪(fǎng)客人。

Carefully plans Sales Calls into defined objectives.

§? 保持對(duì)酒店的設(shè)施設(shè)備、特征和服務(wù)的具體了解。

Maintains a detailed knowledge of hotel facilities, features and services.

§? 對(duì)競(jìng)爭(zhēng)對(duì)手進(jìn)行密集的調(diào)查，對(duì)其酒店產(chǎn)品知識(shí)有這透徹的了解。

Conducts extensive competitor researches and maintains excellent Product Knowledge of the Hotel.

§? 系統(tǒng)而有效地拜訪(fǎng)現(xiàn)有的和潛在的范圍之內(nèi)的客戶(hù)，把所得的發(fā)現(xiàn)和機(jī)會(huì)整合成報(bào)表并上交給宴會(huì)銷(xiāo)售部總監(jiān)。

Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Events.

§? 預(yù)先調(diào)查并設(shè)定主要目標(biāo)，利用Reserve / Opera數(shù)據(jù)庫(kù)制定適合而有效的銷(xiāo)售策略，從而擴(kuò)大酒店的市場(chǎng)份額。

Pre-qualifies and targets prospects, utilising Reserve / Opera / Envision database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.

§? 確保在銷(xiāo)售工作中，通過(guò)銷(xiāo)售電話(huà)和書(shū)面溝通體現(xiàn)酒店的高水準(zhǔn)。

Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.

§? 專(zhuān)業(yè)地進(jìn)行日常電話(huà)銷(xiāo)售，尋求并確定新的商機(jī)。

Professionally conducts routine telemarketing activities to identify new business opportunities.

§? 歡迎/歡送貴賓。

Meets and greets VIP guests upon arrival/ departure.

§? 計(jì)劃并執(zhí)行對(duì)現(xiàn)有的和潛在的客戶(hù)的拜訪(fǎng)，開(kāi)發(fā)新的商機(jī)。

Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore new business opportunities.

§? 必要時(shí)，宴請(qǐng)或帶相關(guān)公司的代表或政府官員參觀酒店。

Entertains and conducts hotel inspections to relevant representatives / delegates whenever required.

§? 建立強(qiáng)大的聯(lián)系信息庫(kù)，以便獲取關(guān)于各種計(jì)劃好的將要舉行的活動(dòng)/宴會(huì)的信息。

Establishes strong contacts to source for information with regards to planned and upcoming functions / events.

§? 根據(jù)年度市場(chǎng)營(yíng)銷(xiāo)計(jì)劃上標(biāo)明的個(gè)人負(fù)責(zé)區(qū)域來(lái)執(zhí)行銷(xiāo)售活動(dòng)計(jì)劃。

Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.

§? 完成每月和年度個(gè)人目標(biāo)、公司客戶(hù)房晚數(shù)和客房收入指標(biāo)。

Achieves the monthly and annual personal target and the corporate segment target room night production and room revenue.

§? 與相關(guān)的運(yùn)營(yíng)部門(mén)保持良好的協(xié)調(diào)和合作關(guān)系，確保滿(mǎn)足客人的要求和期望。

Liaises and works closely with the related operation departments ensuring guests requests and expectations are being met.