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崗位職責/職位描述

?確保所有員工遵循品牌承諾并始終提供優異的對客服務。

Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

確保員工在適當的時候為其他部門的內部客人提供優質服務。

Ensures that employees provide excellent service to internal customers in other departments as appropriate.

禮貌而高效的處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

與客人和同事保持基于良好工作關系的互動接觸。

Maintains positive guest and colleague interactions with good working relationships.

與客人建立并保持良好的客戶關系。

Establishes a rapport with guests maintaining good customer relationships.

經常親自證實餐廳客人得到的是好的服務。

Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

在餐廳區域花時間巡視（高峰時段）以確保員工很好地管理餐廳區域并使各項工作達到滿意度。

Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.