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崗位職責/職位描述

§? 需要有大堂吧相關工作經驗，會調酒。

This position requires relevant work experience in lobby bars and the ability to mix cocktails.

§? 確保所有員工遵循品牌承諾并始終提供優異的對客服務。

Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

§? 確保員工同樣在適當的時候為其他部門的內部客人提供優質服務。

Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

§? 禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through?to make sure problems are resolved satisfactorily.

§? 與客人和同事保持基于良好工作關系的互動接觸。

Maintains positive guest and colleague interactions with good working relationships.

§? 與客人建立并保持良好的客戶關系。

Establishes a rapport with guests maintaining good customer relationships.

§? 經常親自證實餐廳客人得到的是優質服務。

Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

§? 確保酒店最基本的品牌標準都要被貫徹執行。

Ensures that minimum brand standards have been implemented.

§? 確保凱悅溫情和餐飲部經典20條的貫徹實施。

Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

§? 協助員工處理客人的特殊請求和投訴。

Assists employees to handle any guest’s special requests or complaints.

§? 在宴會開始之前，與廚房會面并聯絡，了解詳細情況及特殊需求。與宴會廚師長保持溝通，確保宴會的順利進行。

Meets and liaises with the Kitchen Department before the event to go through the final details and special requests.? Maintain constant communication with the Chef de Cuisine Events to ensure a smooth operation.

§? 保管好各種物資，以在客戶緊急需要時提供給客戶，包括技術和輔助用品。

Keeps a stock of items to assist clients with last minute requests – both technical and ancillary products.

§? 帶領團隊規劃和實施場外會議宴會。

Leads the team to plan and execute any Off-site Events.

§? 充分了解收銀系統的各個方面。

Be fully conversant with all aspects of the Cashier System.

§? 嚴格遵守財務部發布的與出納和現金處理相關的所有政策和程序。

Strictly adheres to all policies and procedures issued by Finance with regards to cashiering and cash handling.

§? 為宴會銷售和宴會團隊提供具有創意的意見和想法。

Assists the Events Sales and Events Planning?teams with creative suggestions and ideas.