- 職位性質：全職
- 工作地區：北京市朝陽區
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：4.8千-5千
- 職位有效期：2026-04-10至2026-07-09
Specific Duties具體職責
Handle all duties according to hotel policies, procedures, internal rules and standards. 根據酒店規章制度及內部的標準及規則處理所有事宜
Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes, new procedures and events.了解酒店日常運營；檢查每日事件表，布告欄；及時更新所有變化及新的程序及事件
Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.從每日例會中得到基本的事件信息，以便于更有效的解決每日可預見的事宜
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.了解房價，包價、折扣及推銷等信息并知道如何處理
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.了解酒店客房，位置，設施，家俱及其它提供的服務設施
Strictly follow all cash handling and banking procedures to check out all customers efficiently. 嚴格按照現金及銀行卡使用流程為客人辦理離店手續
Operate MARSHA and OPERA well and able to use key card system, trouble shoot basic guest key lock issues. 良好的操作MARSHA及OPERA系統及使用門卡系統
Perform guest registration and room assignment and accommodate special requests of all customers.辦客人辦理入住、房間分配及滿足有特殊需求的客人的住宿要求。
Know how to follow hospitality guidelines.了解如何遵守酒店業方針
Answer phone calls according to standard by using proper telephone etiquette and within three rings.按照標準使用恰當的電話禮儀及在三聲內接聽電話
Know how to operate safety deposit box.了解如何運作保險箱
Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. 確保前臺及后臺區域的干凈整潔。利用空閑時間整理
Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using Marriott Learn Model. 協理處理客人的問題及客人的要求。確保所以客人的問題都是使用萬豪Learn模式
Take action to participate in hotel incentive program. Familiar with hotel sale strategy. 積極參與酒店的激勵計劃，熟悉酒店銷售策略。
Be flexible in regarding to work schedule. Have a solid understanding of hotel operations. Assist fellow associates when necessary to get all jobs done on time.靈活掌握工作流程，了解酒店運營，必要的時候協助同事按時完成工作
Use OPERA/MARSHA password with discretion; Log off the terminal when leaving the area.正確使用OPERA/MARSHA的密碼；離開工作區域時及時退出
Ensure proper charge is posted to guest credit card when check out; provide guest with a zero balance invoice. 確保在客人離店時將余額準確的退回到客人的信用卡里；提供準確賬務的發票
Bank out at the end of each shift by following the blind dropping procedure strictly. 每個班次結束時，嚴格按照程序進行結賬及投賬。Report any unusual occurrence or requests to manager immediately.及時向經理匯報任何不尋常的事情或要求
At all times strive to represent Marriott in the most professional manner.任何時候都力求用非常專業的方式代表萬豪
Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest needs to ask. Focus your total attention to the customers.隨時嚴格要求自己，在前臺工作時保持高度警惕。
Be familiar with AM, PM and overnight daily check list to ensure smooth daily operations.熟悉早班，中班及夜班的檢查清單，確保每天的正常運營
