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職位描述To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction無論作什么,都是為了向客人提供優良的服務，使顧客滿意。 The team leader’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous service. The team leader is accountable for sales and profit in his/her area.主管的主要職責是促進并確保顧客滿意，通過他們的努力發展并保持一個有實力的團隊，負責該區域的銷售和利潤。Open and close shift in accordance with the manager checklist.根據經理檢查表檢查部門的開檔和收檔工作。 Initiate aggressive guest interaction through seeking and soliciting feedback from guests.主動與客人交流以獲得客人的真實反饋意見。 Train, maintain and enforce all Marriott service standards in the outlet.培訓、保持并加強萬豪所有的服務標準。 Enforce the Marriott standardized drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the Marriott Bar Guide.根據萬豪制定的酒吧配方標準和裝飾標準，確保酒水質量的一致性。 Properly execute revenue and check control procedures on shift.確保部門執行正確的財務帳單程序。 Handle daily associate relations (i.e. scheduling, time adjustments).負責每天的員工事務。（如時間表的調整） Maintain a safe & sanitary work environment for all associate & guests.確保工作場地的清潔和安全。 Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).為部門的運作提供響應的資源。（例如表格、臺圖、帳單等等） Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.解決臨時發生的事情，例如電話通知的工作，預定和其他可能發生的問題。 Conduct taste panels and menu classes on a daily basis for restaurant.每天負責品餐飲評定和為當天準備相應的菜單/飲料單。 Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.營業時間要在現場，協助服務人員工作確保顧客滿意。 Ensure that only a quality product is served.確保只有質量合格的產品才能提供給客人。 Ensure all side work is done on a daily basis.每天確保各項雜務工作得到落實。 Maintain proper associate uniform standards.正確員工著裝達到標準。 Manage an effective repair and maintenance program through the use of work orders, inspections, etc.通過檢查表格確保維修保養工作得以正常進行。 Understand & teach empowerment principles to ensure guest satisfaction.為確保顧客滿意，理解和向其他員工講解我們的工作原則。 Exercise station rotation to ensure stations are distributed fairly. 按輪換原則安排客人就座，以使得安排公平合理。 Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.了解萬豪所有的顧客獎勵計劃和與其相關的正確計算程序。 To lead by example through a “hands on” approach to motivate our associates to excel.要成為員工的榜樣、深入到員工之中去激勵員工。 Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals.用培訓記錄、手冊等工具為我們的新員工執行有效的培訓活動計劃 Encourage problem solving by associates through proper training and empowerment.鼓勵員工通過培訓和互相幫助解決問題。 Establish effective communication with associates to gain their trust and respect.建立有效的溝通贏得員工的信任和支持。 Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.根據萬豪公平對待的原則保持公平一致的對待員工。 Communicate directly and/or through the use of the logbook to next shift supervisor or manager.直接或通過工作日志與下一值班主管、經理進行有效地溝通。 Identify and recommend incentive programs, new ideas, and methods of operation.了解并推薦鼓勵政策、新的觀念和運營方法。 Promote positive inter-department relations.促進部門之間的關系。 Perform any reasonable request made of management which is not life threatening or against the law.執行管理層的指示 Minimum of two years of food service or related hospitality management experience.兩年以上飲食業及相關管理經驗。 Demonstrated leadership qualities.具有一定程度的領導能力。 Demonstrated strong hospitality and communication skills.較好的社交能力 Demonstrated strong work ethic.具有職業道德