- 職位性質：全職
- 工作地區：北京市朝陽區
- 招聘人數：2人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：5.5千-6.5千
- 職位有效期：2026-04-10至2026-07-09
Specific Duties
具體職責
Responsible for thesmooth, efficient and professional operation of all Executive Floor areas.Ensure good communications among departments. 負責整個行政樓層區域正常、有效及專業的運營。確保部門間良好的溝通
Have knowledge oflocal areas and be informed at all times about cultural, historical attractionsas well as their locations and hours of operation. 熟悉酒店本地周邊環境，了解本地文化名勝古跡的地點及營業時間
Act as point ofcontact to arrange and organize guest stay. Act as role model for fellowassociates and assure service quality meet brand standard. Create welcomehospitality and professional atmosphere in your area to ensure total guestsatisfaction.負責安排和組織客人在店的安排。作為員工們的學習榜樣確保服務質量符合品牌標準。營造熱情專業的氛圍，保證客人的滿意度。
Ensures that allprocedures and policies are in place and followed. Conducts audit and controlson a regular basis. Communicates with accounting in case of any irregularities;and coaches and counsels associates whenever appropriate. 確保所有的政策都是適合的并且被遵守的，進行日常的檢查與控制。
Ensure propercheck-in/ out procedure are followed. Strictly follows bank-out procedures andcash handling procedures. Be familiar with sales strategy, ensure No FurtherRate guarantee確保員工正確的為客人辦理入住登記和結賬程序。嚴格遵守收取銀行卡及現金的程序。熟悉銷售策略。
EnsureConfidentiality of User Log-on. Ensure that Executive Floor users are loggedout when leaving the area.確保用戶權限的私密性。確保行政樓層所有員工在離開工作崗位時退出系統
Responsible fortraining and hiring newly hired associates in guest relations area. Ensuresthat daily training is provided for technical, hospitality, communication,management, and organizational skills. 15 minute daily training is required. 負責客戶關系部的培訓及招聘新員工。確保提供技能、服務類、溝通、管理及組織等培訓。要求每天15分鐘進行培訓
Ensures thatrecognition programs for both guest and associates are in place and working.Responsible for all repeat guest special requests, lead front desk team tofollow through and ensure guest has an enjoyable stay. Establish system inplace for repeat/rewards/VIP guest recognition program. Being able tocontribute and lead front desk team to participate in up sale program. 確保員工獎勵政策及客人獎勵政策是適當的及正常運轉的。負責所有回頭客的特殊要求，帶領前臺員工為客人提供愉快的入住。建立適當的獎勵回頭客/貴賓客人的計劃。能夠帶領前臺員工參與到銷售計劃中
Directlyresponsible for Marriott Rewards Sign-up program. Responsible of establishingthe game plan; ensure rewards sign- up rates and activation rates meets brandgoal. 直接負責萬豪集團獎勵政策；負責建立計劃；確保獎勵政策的價格及活動的價格符合集團目標。
Controls costs effectively to meet budgetguidelines. Has control system in place for all controllable costs and manhours. Being able to effectively and adequately make department schedule. 有效的控制成本，達到預算的標準。具有適當的控制成本及人力資本的系統。能夠制定有效的及充分的部門計劃。
Initiates additional tasks to improve existingprocedures and guest satisfaction.制定工作計劃用于提高現在的工作程序及客人滿意度。
Resolves system problems and can operate thesystem manually. Can lead the staff through a down time.解決系統問題并可以手動操作系統。可以帶領員工度過停機時間。
