- 職位性質(zhì)：全職
- 工作地區(qū)：北京市朝陽(yáng)區(qū)
- 招聘人數(shù)：2人
- 學(xué) 歷：不限
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語(yǔ)言要求：不限
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：5.5千-6.5千
- 職位有效期：2026-05-25至2026-08-23
Specific Duties
具體職責(zé)
Responsible for thesmooth, efficient and professional operation of all Executive Floor areas.Ensure good communications among departments. 負(fù)責(zé)整個(gè)行政樓層區(qū)域正常、有效及專業(yè)的運(yùn)營(yíng)。確保部門間良好的溝通
Have knowledge oflocal areas and be informed at all times about cultural, historical attractionsas well as their locations and hours of operation. 熟悉酒店本地周邊環(huán)境，了解本地文化名勝古跡的地點(diǎn)及營(yíng)業(yè)時(shí)間
Act as point ofcontact to arrange and organize guest stay. Act as role model for fellowassociates and assure service quality meet brand standard. Create welcomehospitality and professional atmosphere in your area to ensure total guestsatisfaction.負(fù)責(zé)安排和組織客人在店的安排。作為員工們的學(xué)習(xí)榜樣確保服務(wù)質(zhì)量符合品牌標(biāo)準(zhǔn)。營(yíng)造熱情專業(yè)的氛圍，保證客人的滿意度。
Ensures that allprocedures and policies are in place and followed. Conducts audit and controlson a regular basis. Communicates with accounting in case of any irregularities;and coaches and counsels associates whenever appropriate. 確保所有的政策都是適合的并且被遵守的，進(jìn)行日常的檢查與控制。
Ensure propercheck-in/ out procedure are followed. Strictly follows bank-out procedures andcash handling procedures. Be familiar with sales strategy, ensure No FurtherRate guarantee確保員工正確的為客人辦理入住登記和結(jié)賬程序。嚴(yán)格遵守收取銀行卡及現(xiàn)金的程序。熟悉銷售策略。
EnsureConfidentiality of User Log-on. Ensure that Executive Floor users are loggedout when leaving the area.確保用戶權(quán)限的私密性。確保行政樓層所有員工在離開(kāi)工作崗位時(shí)退出系統(tǒng)
Responsible fortraining and hiring newly hired associates in guest relations area. Ensuresthat daily training is provided for technical, hospitality, communication,management, and organizational skills. 15 minute daily training is required. 負(fù)責(zé)客戶關(guān)系部的培訓(xùn)及招聘新員工。確保提供技能、服務(wù)類、溝通、管理及組織等培訓(xùn)。要求每天15分鐘進(jìn)行培訓(xùn)
Ensures thatrecognition programs for both guest and associates are in place and working.Responsible for all repeat guest special requests, lead front desk team tofollow through and ensure guest has an enjoyable stay. Establish system inplace for repeat/rewards/VIP guest recognition program. Being able tocontribute and lead front desk team to participate in up sale program. 確保員工獎(jiǎng)勵(lì)政策及客人獎(jiǎng)勵(lì)政策是適當(dāng)?shù)募罢＿\(yùn)轉(zhuǎn)的。負(fù)責(zé)所有回頭客的特殊要求，帶領(lǐng)前臺(tái)員工為客人提供愉快的入住。建立適當(dāng)?shù)莫?jiǎng)勵(lì)回頭客/貴賓客人的計(jì)劃。能夠帶領(lǐng)前臺(tái)員工參與到銷售計(jì)劃中
Directlyresponsible for Marriott Rewards Sign-up program. Responsible of establishingthe game plan; ensure rewards sign- up rates and activation rates meets brandgoal. 直接負(fù)責(zé)萬(wàn)豪集團(tuán)獎(jiǎng)勵(lì)政策；負(fù)責(zé)建立計(jì)劃；確保獎(jiǎng)勵(lì)政策的價(jià)格及活動(dòng)的價(jià)格符合集團(tuán)目標(biāo)。
Controls costs effectively to meet budgetguidelines. Has control system in place for all controllable costs and manhours. Being able to effectively and adequately make department schedule. 有效的控制成本，達(dá)到預(yù)算的標(biāo)準(zhǔn)。具有適當(dāng)?shù)目刂瞥杀炯叭肆Y本的系統(tǒng)。能夠制定有效的及充分的部門計(jì)劃。
Initiates additional tasks to improve existingprocedures and guest satisfaction.制定工作計(jì)劃用于提高現(xiàn)在的工作程序及客人滿意度。
Resolves system problems and can operate thesystem manually. Can lead the staff through a down time.解決系統(tǒng)問(wèn)題并可以手動(dòng)操作系統(tǒng)。可以帶領(lǐng)員工度過(guò)停機(jī)時(shí)間。
