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Major Functions主要職能 Responsible for coordinating daily activities in the Housekeeping office and assisting in the communication between different Housekeeping areas and other departments.負責管家部辦公室日常工作的協調，并協助管家部各區域與其他部門的溝通工作。Specific Duties具體職責1. Ensure that all requests from “Personal Guest Service” is handled promptly and properly logged. 確保從服務中心接到的客人要求能夠被迅速處理并滿足2. Work closely with the Reception to ensure correct room status at all times. 與接待部密切合作確保任何時間內正確的房態3. Issues, receives, records and controls all Housekeeping pagers. 發放、收回、登記和控制所有管家部呼機4. Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, pagers. 處理，登記和跟蹤借出物品，每月盤點一次出借物品，呼機5. Record status of daily attendance for all Housekeeping associates. 記錄所有管家部員工出勤的情況6. Prepare monthly reports as required.按要求準備月報表。7. Render assistance to respective Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports and inventories.為管家部各部分，即布草房、樓層、公共區域、洗衣房準備月度報告和盤點提供幫助8. Review and update the monthly Housekeeping Manning Guide. 更新管家部月度人力報告9. Know how to use computer and support the office work if possible. 熟練掌握電腦，為管家部辦公室工作提供幫助10. Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs and Grounds and Garden from external company. 與殺蟲公司、機器設備修理公司以及園林公司協調工作進度11. Keep good communication with other departments. 與其他部門進行良好的溝通12. Assume other duties assigned by Executive Housekeeper. 完成由行政管家分配的其他任務13. Assist with the preparation of staff duty rosters協助準備員工班表14. Assist with maintaining up-to date staff records協助持續更新現有員工的記錄15. Deliver high quality service to guests提供高品質的對客服務 16. Ensure guest needs and reasonable requests are met確保客人需求與合理的要求被滿足17. Seek opportunities to continually improve guest service, by reporting guest comments通過匯總客人的意見，尋找機會不斷改進對客服務質量18. Take appropriate action to resolve guest complaints采取合適的行動解決客人的投訴19. Promote the hotel products and services促銷酒店的產品與服務20. Access and use Housekeeping computer programs掌握和使用管家部電腦系統21. Adhere to the hotel’s security and emergency policies and procedures堅持酒店安全制度、緊急情況22. Adhere to hotel cleaning and maintenance programs堅持酒店的清潔和養護23. Ensure a high level of cleaning is maintained in your work area保持維護所在工作區域的高度整潔24. Ensure all reporting and servicing deadlines are met on a timely basis保證所有報告和服務都按時完成25. Carry out other tasks as directed by your supervisors完成你上級交待的其它任務