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Major Functions
主要職能

Ensure quality function is aligned with JW corporate standard and requirement.
保證質(zhì)量功能與JW萬豪標(biāo)準(zhǔn)和要求相一致
Ensure all quality information are documented, summarized and communicated.
確保所有的質(zhì)量信息被準(zhǔn)確記錄，總結(jié)和交流
Assist all departments to achieve quality goals.
協(xié)助各部門質(zhì)量目標(biāo)的實現(xiàn)
Partner with operation departments to achieve their quality goals through quality initiatives.
通過質(zhì)量的措施幫助運營部門達到質(zhì)量目標(biāo)
Participate in project teams to develop and implement quality strategies and plans.
參與項目團隊開發(fā)和實施質(zhì)量戰(zhàn)略和計劃

Specific Duties
具體職責(zé)


Ensure quality function is aligned with JW standard and requirement.
保證質(zhì)量功能與JW萬豪標(biāo)準(zhǔn)和要求相一致
Implement initiatives and projects required by JW Brand.
根據(jù)JW萬豪的品牌要求實施質(zhì)量相關(guān)的項目。
Attend regular quality conference calls.
定期參加電話會議
Communicate the quality issues with other departments.
與其他部門溝通質(zhì)量問題
Communicate with corporate and other JW properties to share best practices.
和其他JW萬豪酒店溝通并共享最佳實踐
Be a quality ambassador of JW Marriott Beijing.
成為北京JW萬豪酒店的質(zhì)量大使

Ensure all quality information are documented, summarized and communicated.
確保所有的質(zhì)量信息被準(zhǔn)確記錄，總結(jié)和交流
Document and communicate all quality information with other departments, including information from Gallup Individual GIA, IDR, Individual Guest Satisfaction Scores, Meeting Planner Satisfaction Scores, Post-con Reports, Email Surveys, etc. GSS reports from MQA website.
記錄和溝通質(zhì)量信息與其他部門，包括蓋洛普提供的GIA，IDR，會議組織者滿意度報告等。JW萬豪客人的滿意度報告等相關(guān)的質(zhì)量數(shù)據(jù)。
Ensure Gallup Comprehensive Reports are downloaded and saved timely and accurately On 20th of each month. Ensure GSS reports are downloaded and saved every Friday and communicate with all managers.
在每個月二十號下載并保存及時準(zhǔn)確地蓋洛普報告，在每周五下載并保存GSS報告并及時和其他經(jīng)理分享。
Write Monthly Top Three Individual Guest Defects and communicate with all department heads in a timely manner
記錄并分享月度發(fā)生頻率最高的問題，及時和部門采取行動解決
Conduct quality survey through e-mail, phone call or conversation with hotel guests.
進行質(zhì)量調(diào)查，通過電子郵件，電話或與客人交談
Track and analyze key quality drivers and communicate the interpretation to other departments
跟蹤和分析關(guān)鍵質(zhì)量驅(qū)動因素并和運營部門交流分析。
Update quality board
更新質(zhì)量園地。

Assist all departments to achieve quality goals.
協(xié)助各部門質(zhì)量目標(biāo)的實
Provide key departments with quality consultation in departmental strategic planning
提供關(guān)鍵部門與部門戰(zhàn)略規(guī)劃質(zhì)量咨詢
Ensure quality scores and comments are communicated to concerned departments timely through conversation, emails, and presentation
及時通過交談，電子郵件，和演示確保質(zhì)量分數(shù)和意見傳達到相關(guān)部門
Partner with key departments to identify the gap between current situation and quality goals. 和關(guān)鍵部門合作識別現(xiàn)狀及質(zhì)量目標(biāo)的差距
Partner with key departments to develop and implement quality improvement plan or project
與關(guān)鍵部門合作制定和實施質(zhì)量改進計劃或項目
Partner with training department to develop quality training programs
和培訓(xùn)部門制定質(zhì)量培訓(xùn)計劃
Promote quality awareness and provide experienced guidance through training
提高質(zhì)量意識，通過培訓(xùn)為員工提供指導(dǎo)
Energize operation departments’ reporting of service defects
幫助部門總結(jié)并分析部門的服務(wù)缺陷報告

Partner with operation departments to achieve their quality goals through quality initiatives.
通過質(zhì)量的措施幫助運營部門達到質(zhì)量目標(biāo)
IDENTIFY the root cause of wastage and operation process deficiency or defects
確定在運行過程中的不足或缺陷的根本原因
MEASURE the financial impact caused by wastage and operation process deficiency or defects. 衡量操作過程的不足或缺陷對酒店財務(wù)的影響以及所造成的浪費
ANALYZE the operation process deficiency or defects
分析操作過程的不足或缺陷
DEVELOP efficient operation procedures and practices
開發(fā)高效的運作程序和做法
IMPLEMENT plans to reduce wastage and improve the efficiency of operation process
執(zhí)行計劃，降低消耗和提高業(yè)務(wù)效率

Participate in project teams to develop and implement quality strategies and plans.
參與項目團隊開發(fā)和實施質(zhì)量戰(zhàn)略和計劃
Develop and implement annual quality strategic plan that is consistent with corporate philosophy and business objectives.
制定和實施年度質(zhì)量的戰(zhàn)略計劃，是企業(yè)文化和企業(yè)目標(biāo)相一致
Identify non-conformances and recommend reactive solutions and proactive plans
識別不符合的解決方案和計劃
Undertake internal quality audit to ensure that the operation departments follow the required procedures and quality standards
進行內(nèi)部質(zhì)量審核以確保運營部門按照規(guī)定的程序和質(zhì)量標(biāo)準(zhǔn)