- 職位性質(zhì)：全職
- 工作地區(qū)：河北省張家口市
- 招聘人數(shù)：6人
- 學(xué) 歷：不限
- 工作經(jīng)驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：3千-4千
- 職位有效期：2026-05-29至2026-08-27
職位：餐飲服務(wù)員(中/西餐/宴會)F&B Service Attendant
崗位職責(zé)/職位描述
· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
· 按照部門的規(guī)范和程序提供高標(biāo)準(zhǔn)的餐飲服務(wù)。
· Communicates to his/her superior any difficulties, guest comments and other relevant information
· 與上級領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見和其它相關(guān)信息。
· Establishes and maintains effective employee working relationships
· 與員工建立并保持良好的工作關(guān)系。
· Attends and participates in daily briefings and other meetings as scheduled
· 參加和參與每日的例會和其它計劃好的會議。
· Attends and participates in training sessions as scheduled
· 參加和參與計劃好的培訓(xùn)課程。
· Prepares for service by ensuring:
· 確保部門的以下各項工作就緒為客人提供服務(wù)：
o Grooming is impeccable and in accordance with ICHG personal presentation standards
o 遵守洲際酒店集團的個人儀表儀容規(guī)范著裝無可挑剔
o Outlet equipment is clean
o 設(shè)備干凈
o Equipment is sorted and stored
o 設(shè)備分類且存放好
o Glassware is polished
o 玻璃器皿擦亮
o Flatware is polished
o 擦亮餐具
o China is clean
o 清潔瓷器
o Waiter stations are prepared
o 準(zhǔn)備好服務(wù)臺
o Cutlery is placed for buffet and table service
o 擺放好自助餐桌上的餐具
o Tables are set
o 擺設(shè)好餐臺
o Reservations are read and familiarized
o 閱讀并熟悉預(yù)訂
o Special occasions are ready
o 準(zhǔn)備好特別活動
o Music is on
o 放音樂
o Lighting is on
o 開燈
o Outlet is ready for service and guest comfort
o 酒吧準(zhǔn)備就緒為客人提供舒適的服務(wù)。
o Carries out effective service by ensuring:
o 高效的提供服務(wù)：
o Guests are greeted and seated
o 迎賓并安排客人就坐
o Daily specials are explained and upsold
o 說明并推銷每日特價
o Food orders are processed accurately
o 準(zhǔn)確的下餐單
o Trays and tray jacks are effectively used
o 有效的利用托盤和托盤架
o Food orders are taken quickly
o 快速的為客人寫餐單
o Payment methods are handled accurately
o 確的處理付款方法
o Working areas are cleaned and re-set quickly
o 快速的清潔工作區(qū)和重新布置
o Bar is clean
o 清潔的酒吧
o Used ashtrays are regularly cleaned
o 定時清理用過的煙灰缸
o Guests are conversed with in relation to the food and beverage products
o 與客人談?wù)撚嘘P(guān)的餐飲產(chǎn)品
· Carries out effective beverage service by ensuring:
· 通過確保以下內(nèi)容高效的提供飲品服務(wù)：
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
o 遵守酒精飲料服務(wù)歸定，推銷飲料并定時為客人續(xù)酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o 與客人談?wù)撈咸丫?，建意葡萄酒的品種和風(fēng)格，寫單和為客人送酒
o Promoting and selling cocktails to guests
o 向客人推銷雞尾酒
o Making and presenting cocktails
o 調(diào)配和裝飾雞尾酒
o Coffee and tea is served hot and in accordance with standard
o 按規(guī)范提供熱的咖啡和茶
· Take appropriate action to resolve guest complaints
· 正確處理客人的投訴。
· Food and beverage stock is stored in relation to hotel procedures
· 按照酒店的規(guī)定存儲餐飲存貨。
· Performs related duties and special projects as assigned
· 承擔(dān)相關(guān)的職責(zé)和安排的特別項目。
