- 職位性質：全職
- 工作地區：重慶市渝北區
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：4千-5千
- 職位有效期：2026-01-21至2026-04-21
職位：賓客服務主管（夜班）
崗位職責/職位描述
1.Assist the front desk manager to do the daily reception work, preside over the overall work of the front desk shift, and create a good working atmosphere.
1.協助前臺部經理做好日常接待工作，主持前臺班次全面工作，創造良好的工作氛圍。
2.Participate in regular meetings to keep abreast of employees’ thoughts and trends and report to the department manager to check and supervise the appearance, organizational discipline, courtesy language and work efficiency of the employees in the department.
2.參加例會，及時了解員工的思想動態并報部門經理,檢查督導本部門員工的儀表儀容、組織紀律、禮貌用語及工作效率。
3.Responsible for arranging the work of employees, managing and deploying various consumables used by the department, strictly controlling costs, and timely conveying instructions from superiors.
3.負責安排員工的工作，管理、調配本部門使用的各項消耗品，嚴格控制成本，及時傳達上級的指示。
4.Grasp the reservation status and customer information of the day, and maximize the sale of real-time rooms based on the list of guests who arrive and depart on the same day.
4.掌握預訂情況和當天客情，根據當天到達及離店的房客名單，最大限度地銷售即時客房。
5.The inspection is responsible for the safety and fire protection of the department, and is responsible for arranging the reception of key guests and the implementation and inspection of important messages.
5.檢查負責本部門的安全、消防工作，負責安排重點賓客的接待工作和重要留言的落實、檢查。
6.Supervise the delivery service, implement the service procedures, supervise the inquiries and welcome services, and meet the reasonable requirements of the guests.
6.督導迎送服務，貫徹執行服務程序,督導問訊迎接服務的進行，滿足客人合理的要求。
7.Participate in the reception work of the front office, effectively resolve guest complaints and related issues of the department, and do a good job of coordination and contact with related departments.
7.參與前廳接待工作，有效地解決客人投訴和本部門的有關問題，搞好與有關部門的協調及聯系。
8.Develop and organize the implementation of training plans, correctly evaluate the work of employees, and keep a good work diary.
8.制定并組織實施培訓計劃，正確地評估員工工作，做好工作日記。
9.Responsible for the assessment of department employees.
9.負責對部屬員工的考核工作。
