- 職位性質：全職
- 工作地區(qū)：浙江省杭州市
- 招聘人數(shù)：2人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：18-35
- 計算機能力：良好
- 語言要求：不限
- 國際聯(lián)號工作經歷：優(yōu)先
- 薪資待遇：3.6千-4千
- 職位有效期：2026-04-14至2026-05-14
職位：餐廳服務員
崗位職責/職位描述
Customer Service
賓客服務
? Ensures the delivery of brand promise and provides exceptional guest service at all times.?
確保遵循品牌承諾并始終提供優(yōu)異的對客服務。
? Provides excellent service to internal customers in other departments as appropriate.
在適當?shù)臅r候為其他部門的內部客人提供優(yōu)質服務。
? Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
? Maintains positive colleague interactions with good working relationships.
和同事保持基于良好工作關系的互動接觸。
? Establishes a rapport with guests maintaining good customer relationships.
與客人建立并保持良好的客戶關系。
? Follows Event Standards for customer service.
遵守客戶服務的會議宴會標準。
Operational?
營運
? Ensures that brand standards have been implemented.
確保酒店的品牌標準都被貫徹執(zhí)行。
? Responds to the results of HeartBeat and ensures that the relevant changes are implemented.
對于賓客滿意度調查做出回應并落實相應的改善措施。
? Works closely with Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
?以支持和靈活的態(tài)度與其他員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。
? Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments.
確保餐飲部員工以支持和靈活的態(tài)度和“團隊協(xié)作”的精神與其他部門合作。
? Greets customers and seats guests accordingly.
迎接客戶并安排入座。
? Computers bill according to items consumed by guests.
根據(jù)客戶消費進行入單。
? Presents checks/bill showing amount due.
打印并呈遞對應賬單。
? Makes change, cashes checks, and issues receipts to guests.
根據(jù)賬單進行找零并簽發(fā)收據(jù)。
? Rrecords amounts received.
記錄交易金額。
? Make daily transactions on his/her shift.
做好每日交接工作。
? Follows all checklists for the relevant event type.?
遵守相關會議宴會類型的所有檢查清單。
Personnel?
人事
? Wears the correct uniform and maintains a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
?根據(jù)酒店和部門的儀容儀表要求身著正確的制服并保持高標準的儀容儀表和個人衛(wèi)生狀況。
? Understands of and adheres to associate rules and regulations.
理解并嚴格遵守員工守則。
Other Duties
其他
? Be knowledgeable in statutory legislation in associate and industrial relations.
熟知與員工和行業(yè)相關的法律法規(guī)。
? Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
理解并嚴格遵守員工手冊中的規(guī)章制度以及涉及到消防、衛(wèi)生、健康和安全的酒店政策。
? Ensures high standards of personal presentation and grooming.
確保高標準的個人形象和儀容儀表。
? Attends training sessions and meetings as and when required.
需要時參加培訓課程和會議。
? Carries out any other reasonable duties and responsibilities as assigned.
執(zhí)行分派的任何合理任務和額外職責。
