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崗位職責/職位描述

Primary Responsibilities 主要職責：

·Ensure that inquiries and requests are correctly faced with courtesy and efficiency at all times.

·Perform check-in, check-out or room change procedures.

·Exchange foreign exchange currency or travelers’ cheque following the daily rate and hotel regulation.

·Be aware of the complete range of services and facilities which are offer at the hotel.

·Check the daily arrival list and ensure that the rooms are correctly assign following guest status or/and preference in coordination with the Guest Relation Officer.

·“Be Magnifique” by doing everything possible to ensure that the guest have a positive impression of the hotel at any time.

·確保禮貌高效的處理客人咨詢或需求；

·執行入住，退房和換房程序；

·根據酒店規定和當日匯率換外幣或旅行支票；

·熟知酒店的服務設施；

·查詢每日預抵明細，與賓客關系主任合作確保根據客人狀態和喜好合理分房；

·隨時提供美輪美奐的服務，確保客人隨時對酒店有積極印象。

Knowledge and Experience 知識和經驗：

·Have a good professional image and temperament, and understand the basic reception etiquette;

·Fluent Mandarin, strong language expression ability, good at communication, affinity and strong sense of confidentiality;

·Familiar with administrative and office management related workflow, good communication, coordination and organization skills;

·Familiar with office automation equipment and office software;

·Good teamwork ability, high sense of responsibility, proactive.

·有良好的職業形象和氣質，懂得基本的前臺接待禮儀；

·普通話標準流利，語言表達能力強，善于溝通，有親和力，較強的保密意識；

·熟悉行政、辦公室管理相關工作流程，良好的溝通、協調和組織能力；

·熟練使用辦公自動化設備及辦公軟件；

·良好的團隊合作能力，具有高度的責任心，工作積極主動。