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崗位職責/職位描述

Primary Responsibilities 主要職責

·Provides prompt, courteous and efficient service provided to both in-house and outside guests at all times.

·Be aware of the daily meeting or activities in the hotel.

·Provide accurate information about the hotel services, local places of interests, restaurants, sightseeing tours, doctors and any other information request by guests in the absence of the concierge.

·Accepts luggage or parcels for safekeeping and ensure that it is recorded properly.

·Up-sell hotel transportation or arrange taxi as per guest request.

·Ensure that the guest are well welcomed at the entrance, offered assistance with their luggage, escort to the room, directed within the hotel in the absence of the Guest Relation officer.

·時刻為客人提供標準禮貌高效的服務

·了解酒店日常的會議與活動。

·提供精準的酒店服務信息，當地著名景點，餐館，觀光旅游和其他客人需求的信息。

·妥善保管接收的行李或包裹，并確保適當的記錄。

·根據客人要求推銷酒店訂車服務或者為客人打車。

·確保客人在進酒店時收到熱烈的歡迎，主動幫助客人提行李，引領客人到房間，直接引領客人到賓客關系處。

Knowledge and Experience 知識和經驗

·Be hardworking, loving and professional, have a strong sense of responsibility, and be good at communicating with guests;

·Veterans First.

·具備吃苦耐勞、愛崗敬業品德，責任心強，善于與客人溝通交流；

·退伍軍人優先。