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崗位職責(zé)/職位描述

【職位描述】

·Ensure that service is carried out in accordance with brand standards

·Responsible for guest and staff satisfaction in the outlet.

·Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required.

·Manage the delivery of high quality food to guests

·Ensure guest needs and reasonable requests are met

·Seek opportunities to continually improve food

·Abide by the Sofitel Guest Satisfaction System

·To make that the specialized food are its origin and in quality.

·Test and develop new dish and items

·確保員工根據(jù)品牌標(biāo)準(zhǔn)給客人提供服務(wù)。

·加強(qiáng)、提高食品水準(zhǔn)以超出規(guī)定的服務(wù)要求。

·承擔(dān)起客人滿意的責(zé)任。

·負(fù)責(zé)向客人傳送高水平食品。

·確保客人的需求和合理的要求被滿足。

·不斷尋找機(jī)會(huì)改進(jìn)食品。

·遵守索菲特酒店顧客滿意標(biāo)準(zhǔn)。

·確定食物的產(chǎn)地和質(zhì)量。

·嘗試和開發(fā)新菜式和新的原材料。

【任職要求】

1.基礎(chǔ)英語交流能力。

2.具有西餅房相關(guān)管理工作經(jīng)驗(yàn)8年以上。

3.熟悉西式面包制作，有一定的創(chuàng)新意識(shí) 。