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崗位職責(zé)/職位描述

·Handling of Guest Laundry. Ensure laundry service process smoothly. 

收發(fā)洗衣，確保流暢的洗衣程序。

·Answer the calling.

接聽客人洗衣的電話。

·Record the time of laundry collect and room number.

記錄客人房號(hào)及送洗時(shí)間在記錄本上。

·Double check the laundry list includes room number, guest’s name and laundry list number etc.

仔細(xì)核對(duì)洗衣單的房號(hào)、單號(hào)、客人姓名等。

·Check the collect laundry according S.O.P.

按標(biāo)準(zhǔn)程序?qū)鸵逻M(jìn)行檢查。

·Coding the collect laundry according S.O.P.

按標(biāo)準(zhǔn)程序?qū)鸵逻M(jìn)行編碼。

·Placed collect laundry according washing request.

按照洗滌的要求對(duì)客衣進(jìn)行分類放置。

·Deliver the collect laundry to dry clean or laundry area.

分類好的衣物分送到干洗及水洗區(qū)域。

First do the Express service and iron

加急洗衣與熨燙要提前。

·To ensure all soiled guest laundry being processed.

確保所有臟的洗衣按程序處理。

·In special case must notice the laundry staff.

對(duì)有特殊污漬的衣物需告知干水洗員工。

·If any problem must inform your supervisor in time.

對(duì)不能確認(rèn)的衣物及時(shí)告知主管。

·If any damage cloth must be return to guest for double confirm.

發(fā)現(xiàn)有破損的衣物需及時(shí)返還給客人確認(rèn)。

·Fill un all kinds of laundry confirm car

仔細(xì)填寫各類洗衣確認(rèn)卡。

·Ensures the correct count and items are issued against the soiled.

確保臟的客衣的正確數(shù)量。

·Placed pucker cloth in appoint cabinet according the code.

對(duì)折疊衣物按編號(hào)進(jìn)行擺放在指定的格柜內(nèi)。

·Cloth must hang up in appoint area according the code.

掛件衣物按編號(hào)掛在指定區(qū)域。

·Pucker the cloth if it need pucker.

對(duì)需要折疊的衣物進(jìn)行折疊。

·Placed the laundry cloth in trolley by room number.

客衣按房間順序擺放在工作車上。

·Ensure all the Guest Laundry trolleys must be neat and tidy.

工作車必須保持整齊干凈。

·Posting laundry charge into guest’s room account.

準(zhǔn)確給客衣入帳。

·Filling up laundry return records.

仔細(xì)填寫送衣記錄。

·Return laundry to guest according S.O.P.

按送衣程序給客人返還洗衣。

·Clean your work area.

清潔工作區(qū)域。

·To ensure all soiled guest laundry being processed.

確保所有臟的洗衣按程序處理。

·Inventory guest’s room amenity according S.O.P.

按程序盤點(diǎn)客用品。