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崗位職責/職位描述

·????AIn the absence of aManager, conducts shift briefings to ensure hotel activities and operationalrequirements are known

在經理缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求。

·????Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup

在自己當班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進一步跟進的工作。

·????Oversee the Implementationof standards as detailed in the departmental standards and procedures manual

監(jiān)督部門工作程序手冊中列出的各項規(guī)范的貫徹執(zhí)行。

·????Enforce shift hand overprocedures

執(zhí)行交接班程序。

·????Enforce correct billpaying procedures

遵守正確的結賬程序。

·????Conduct effective shiftbriefings ensuring all staff are aware of VIPs, special occasions etc

有效的進行交接班說明會，確保所有員工了解重要客人，特殊活動

·???? Train, develop and manage staff

培訓、發(fā)展和管理員工

·????Carry out individualizedtraining according to the actual situation of employees

根據員工實際情況實行因材施教的培訓

·????Coordinate withindepartments/units/service points

在部門/單元/服務點內進行協(xié)調

·????Establish the actualworking level of the department/unit/service point

建立部門/單元/服務點的實際工作水平

·????Assess performance andmake adjustment plans if necessary

評估工作表現，并在必要時制定調整計劃

·????Coordinate operation withother departments/units

與其它部門/單元間運轉協(xié)調

·????Supervise the workingefficiency of the unit

監(jiān)督單元工作效率

·????Avoid and reconcilegrievances

避免和調解報怨

·????Communicate withemployees to avoid conflicts related to work

與員工溝通避免與工作相關的矛盾

·????Resolve disputes

解決爭端

·?????Disciplineemployees

約束員工遵守紀律

·????Clear and formulate thestaffing plan for each position in the department

明確和制定本部門各崗位所需人員的編制計劃

·????Encourage employees tomaster multiple skills to ensure maximum adaptability during busy working hours

鼓勵員工掌握多技能以保證員工在工作繁忙時最大的工作適應性

·????Maintain current employeerecords

維護現有員工記錄

·????Make job descriptions inthe area of responsibility

制定所在責任區(qū)內的各崗位描述

·????Manage staff training anddevelopment

管理員工培訓和發(fā)展

·????Assist in planning andimplementing in-store education

協(xié)助計劃和實施入店教育

·????Conduct employeeperformance evaluations

進行員工表現評估

·????Provide continuous adviceand support to the staff under your supervision

給予所管轄的員工以不斷的建議和支持

·????Coach employeeperformance

指導員工表現

·????Implement appropriatemanagement methods to motivate and communicate with employees

實施合適的管理方式給予員工動力和溝通

·????Standard to establish

標準建立

·????Participate in theformulation and development of strategic plans

參與戰(zhàn)略計劃的制定和開發(fā)

·????Participate in thepreparation and development of department/unit/service point objectives

參與準備和制定部門/單元/服務點的目標

·????Master marketing data

掌握市場營銷數據

·????Participate in thepreparation of strategic plans and business plans

參與準備戰(zhàn)略計劃和經營計劃

·????Determine the purchasingplan according to the department's financial budget.

根據部門的財務預算決定采購計劃。

·????Operate equipmentaccording to business demand and weak season

根據生意需求及淡、旺季情況決定運作設備。

·????Establish and instructstaff in cash security procedures

制定并指導員工執(zhí)行現金安全制度。

·????Deal with irregularpayments

處理異常的付款情況。

·????Supervise the maintenanceof service equipment

監(jiān)督服務設備的維護保養(yǎng)。

·????Monitor standards ofguest facilities and services

監(jiān)督客用設施和服務的標準。

·????Control stock and monitorsecurity procedures

控制存貨和監(jiān)督保安程序。?

·????Works with Superior onmanpower planning and management needs

和上級領導一起進行人力規(guī)劃和管理需求。

·????Share recommendations andguest comments to Chef and Food and Beverage Manager to reflect currentcustomer profile

與廚師和餐飲經理交流意見和客人的建議從而反應當前客人的情況。

·????Manage special amenitiesand special events

特殊設施和活動的管理工作。

·????Anticipate market changesand review operations when necessary

有效的預測市場的變化，并在必要時審評運營工作

·????Up-sell propertyfacilities

推銷酒店的設施。

·????Actively pursue costsaving measures

積極的實行節(jié)約成本的措施。

·????Recycle wherever possible

盡可能再利用能源。

·????Forecasting

進行預測工作。

·????Stock control

有效的控制存貨。

·????Analyze statistics andchange your operations to reflect customer preferences

分析統(tǒng)計數據，按照客人的喜好改變運營方法。

·????Mix your own shift hoursto ensure you know what is happening in your department at all times (ienights, days, week-ends and during the week, break, lunch and evening shifts)

混合自己的輪班時間確保隨時了解部門內發(fā)生的事情(如夜班，白班，周末和周一至周五班，間休，午餐時間和晚班)。

·????Make conversation toguests during their order and find out their likes and dislikes as well asbuilding rapport

在客人點餐時與客人交談，發(fā)現客人的喜好，同時建立友善的關系。

·????Other reasonable Ad hoctasks assigned by supervisor

其他由上級分配的合理任務