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崗位職責/職位描述

招PA公共區域衛生主管

·?Monitors Housekeeping personnel to ensure guests receive prompt and courteous service

• 監督客房部工作人員，確保客人得到及時和禮貌的服務。
• ·? Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention
• 監督客房部工作人員，確保客房，特別是會員、熟客和其它貴賓的客房得到特別重視。
• ·? Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
• 除與工程部和洗衣房進行溝通外，還要向其它業務部門，特別是確保前廳部了解準確的客房狀況。
• ·? Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
• 定期對所有客房區域進行視察，以確保家具、設施和設備按要求得到良好的清潔、修繕、保養和更換和整修。
• ·? Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
• 對所有直屬下級的儀容儀表、守紀情況和工作效率進行評估。如有必要，可直接采取糾正措施。
• ·? Follows up on progress of agenda items covered in regular meetings
• 跟進日常所提及的其他需要跟進的客房部的日常事務。
• ·? Works with the Assistant Executive Housekeeper on routine cleaning programs including spring cleans, etc
• 與行政副管家一起管理例行清掃活動，包括春季大清掃等。
• ·? Supervise the implementation of housekeeping standards and procedures in relation to:

監督客房部各項標準和工作程序的執行：

• · ?Bedroom service
• 臥室服務
• ·? Bathroom service
• 衛生間服務
• ·? Valet service
• 洗衣服務
• · ?Cleaning service
• 清潔服務
• ·? Linen maintenance
• 布草維護?·? Recommended changes to these standards and training needs on an ongoing basis

• 就這些標準和培訓需求提供持續性的改進建議。
• ·? Maintain a current and thorough knowledge of all housekeeping systems
• 對客房部所有系統有最新和完整的知識。
• ·? Responsible for entering accurate room status into computer daily and investigate discrepancies
• 負責每天將客房情況準確的輸入電腦并調查各種異常情況。
• ·? Maintains and update administrative data
• 維護和更新管理數據。
• ·? Open and close the shift and ensure effective shift hand over
• 負責管理接班和交班工作，以確保交接班過程的有效進行。
• ·? Maintains working area and equipment in a proper state of cleanliness and repair
• 確保工作區域和設備得到良好的清潔和修繕。
• ·? Report guest complaints to Executive Housekeeper or delegate immediately
• 及時向行政管家或其代理人匯報客人的投訴情況。
• ·? Conform all damage and losing item with operator.每天與總機和對房間丟失與破損的記錄情況
• ·? Distribution and collection of keys
• 分發和收集鑰匙。
• ·? Management of all incoming and outgoing calls
• 管理所有的呼入和呼出電話。
• ·? Solve employee grievances
• 解決員工受到的不公正待遇問題。
• ·? Perform Room allocations
• 分配客房
• ·? Perform Room inspections
• 檢查客房
• ·? Prioritise arrival rooms
• 排列抵店客人客房的優先順序。
• ·? Liaise with Front Office for guest and hotel requirements
• 配合前臺滿足酒店和客人的要求。
• ·? Ensure guest valet is processed and delivered in a timely manner
• 確保及時為客人提供洗衣服務并送還。
• ·? Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
• 協調特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應量)
• ·? Manage all special requests made by guests
• 處理客人所有的特殊要求
• ·? Ensure consistency within the department
• 確保部門內工作的一致性
• ·? Management of lost property for the hotel
• 管理酒店的遺失財物
• ·? Ensure you have complete knowledge of room types, layouts and facilities
• 確保具有客房類型，設計和設施的全面知識
• ·? Conducts shift briefings to ensure hotel activities and operational requirements are known
• 進行交接班說明，確保了解酒店的工作和運營需求
• ·? Works with Superior on manpower planning and management needs
• 與上級領導一起進行人力規劃和管理需求