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崗位職責(zé)/職位描述

崗位職責(zé)

·????????
Monitors Housekeeping personnel
to ensure guests receive prompt and courteous service

·????????
監(jiān)督客房部工作人員，確保客人得到及時和禮貌的服務(wù)。

·????????
Monitor Housekeeping personnel
to ensure rooms, and particularly those of IHG Rewards Club members,
known repeat guests and other VIP’s receive special attention

·????????
監(jiān)督客房部工作人員，確保客房，特別是優(yōu)悅會會員、熟客和其它貴賓的客房得到特別重視。

·????????
Informs other operating
departments of Housekeeping matters, which concern notably the Front Office, to
ensure accurate room status, in addition to communicating with Engineering and
the Laundry

·????????
除與工程部和洗衣房進(jìn)行溝通外，還要向其它業(yè)務(wù)部門，特別是確保前廳部了解準(zhǔn)確的客房狀況。

·????????
Schedules routine inspections
by supervisors, of all housekeeping areas including occupied and non-occupied
rooms Inspects guest rooms in all Housekeeping areas on a regular basis to
ensure furnishing, facilities and equipment are clean and in good repair, well
maintained and replaced / refurbished as required

·????????
定期對所有客房區(qū)域進(jìn)行視察，以確保家具、設(shè)施和設(shè)備按要求得到良好的清潔、修繕、保養(yǎng)、更換和整修。

·????????
Appraise appearance, discipline
and efficiency of all staff under direct supervision and initiate immediate
remedial action if necessary

·????????
對所有直屬下級的儀容儀表、守紀(jì)情況和工作效率進(jìn)行評估。如有必要，可直接采取糾正措施。

·????????
Follows up on progress of
agenda items covered in regular meetings

·????????
跟進(jìn)日常所提及的其他需要跟進(jìn)的客房部的日常事務(wù)。

·????????
Works with the ?Executive Housekeeper on routine cleaning programs including spring
cleans, etc

·????????
與行政管家一起管理例行清掃活動，包括春季大清掃等。

·????????
Acts on behalf of the Executive
Housekeeper in his / her absence as assigned

·????????
當(dāng)行政管家缺席時代理其工作。

·????????
Supervise the implementation of
housekeeping standards and procedures in relation to:

·????????
監(jiān)督客房部各項標(biāo)準(zhǔn)和工作程序的執(zhí)行：

·????????
Recommended changes to these
standards and training needs on an ongoing basis

·????????
就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進(jìn)建議。

·????????
Maintain a current and thorough
knowledge of all housekeeping systems

·????????
對客房部所有系統(tǒng)有完整的知識。

·????????
Responsible for entering
accurate room status into computer daily and investigate discrepancies

·????????
負(fù)責(zé)每天將客房情況準(zhǔn)確的輸入電腦并調(diào)查各種異常情況。

·????????
Maintains and update
administrative data

·????????
維護(hù)和更新管理數(shù)據(jù)。

·????????
Open and close the shift and
ensure effective shift hand over

·????????
負(fù)責(zé)管理接班和交班工作，以確保交接班過程的有效進(jìn)行。

·????????
Maintains working area and
equiement in a proper state of cleanliness and repair

·????????
確保工作區(qū)域和設(shè)備得到良好的清潔和修繕。

·????????
Report guest complaints to
Executive Housekeeper or delegate immediately

·????????
及時向行政管家或其代理人匯報客人的投訴情況。

·????????
Solve employee grievances

·????????
解決員工受到的不公正待遇問題。

·????????
Perform Room allocations

·????????
分配客房。

·????????
Perform Room inspections

·????????
檢查客房。

·????????
Prioritise arrival rooms

·????????
排列抵店客人客房的優(yōu)先順序。

·????????
Liaise with Front Office for
guest and hotel requirements

·????????
配合前臺滿足酒店和客人的要求。

·????????
Ensure guest valet is processed
and delivered in a timely manner

·????????
確保及時為客人提供洗衣服務(wù)并送還。

·????????
Co-ordinate special projects (e.g. site rooms, vermin
control, window and carpet cleaning, room inventories)

·????????
協(xié)調(diào)特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應(yīng)量)。

·????????
Manage all special requests
made by guests

·????????
處理客人所有的特殊要求。

·????????
Ensure consistency within the
department

.? ? ? ??
確保部門內(nèi)工作的一致性。

·????????
Management of lost property for
the hotel

·????????
管理酒店的遺失財物。

·????????
Ensure you have complete
knowledge of room types, layouts and facilities

·????????
確保具有客房類型，設(shè)計和設(shè)施的全面知識。

·????????
Manage storage areas

·????????
管理倉庫。

·????????
Maintain adequate stock levels

·????????
保存充足的用品存貨。

·????????
Complete stock takes as
required

·????????
按要求完成庫存盤點工作。

·????????
Maintain stock levels

·????????
維持存貨水平。

·????????
Conducts shift briefings to
ensure hotel activities and operational requirements are known

·????????
進(jìn)行交接班說明，確保了解酒店的工作和運(yùn)營需求。

·????????
Works with Superior on manpower
planning and management needs

·????????
與上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。

崗位要求
1.高中或酒店行政管理，酒店管理或相當(dāng)?shù)拇髮W(xué)歷。
2.擁有在相似規(guī)模酒店4年客房工作經(jīng)驗，包括的管理經(jīng)驗或培訓(xùn)經(jīng)驗。
3.熟悉本部門專業(yè)知識，熟練使用電腦。
4.身體健康，相貌端正。
5.受過專業(yè)培訓(xùn)；并且能力出眾者。
6.經(jīng)驗類型和程度的要求可能因運(yùn)營規(guī)模和復(fù)雜性而略有不同。