- 職位性質(zhì)：全職
- 工作地區(qū)：蘇州市昆山市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：3千-4千
- 職位有效期：2026-04-03至2026-07-02
職位：客房文員
崗位職責(zé)/職位描述
·????????Ensures forwarding andreceiving of all information pertaining to the department in order to maintainset standards and achieve guest satisfaction
·????????確保接聽和轉(zhuǎn)達所有與部門相關(guān)的信息，確保既定標準并取得客戶的滿意。
·????????Receives, records, anddistributes various reports
·????????接聽、記錄并分發(fā)各種報告。
·????????Receives, records, andtransmits guest requests accurately
·????????準確接聽、記錄并傳達客人的要求。
·????????Responsible for enteringaccurate room status into computer daily and investigate discrepancies
·????????負責(zé)每天將客房情況準確的輸入電腦并調(diào)查各種異常情況。
·????????Maintains and updateadministrative data
·????????維護和更新行政數(shù)據(jù)。
·????????Maintains key control
·????????管理鑰匙。
·????????Monitors lost property
·????????監(jiān)管失物相關(guān)事宜 。
·????????Maintains working area andequipment in a proper state of cleanliness and repair
·????????確保工作區(qū)域和設(shè)備得到良好的清潔和修繕。
·????????Report guest complaints toExecutive Housekeeper or delegate immediately
·????????及時向行政管家或其代理人匯報客人的投訴情況。
·????????Complies with hotel’s health,safety and hygiene policies and adheres to conduct personnel grooming andhygiene standards
·????????遵守酒店的健康、安全和衛(wèi)生政策，并遵守個人儀容和衛(wèi)生規(guī)范。
·????????Attends meetings and trainingsessions as required
·????????按要求參加會議和培訓(xùn)活動。
·????????Is multi-skilled as a RoomAttendant as well as other areas of Housekeeping
·????????成為掌握客房服務(wù)員和客房部其它業(yè)務(wù)領(lǐng)域工作技能的復(fù)合型人才。
·????????Adheres to Housekeepingstandards and procedures and enforces same
·????????遵守并執(zhí)行客房部的規(guī)范和工作程序。
·????????Maintains good relations withHousekeeping staff and other interfacing departments, in particular FrontOffice and Engineering
·????????與客房部員工以及其它關(guān)聯(lián)部門，特別是前廳部和工程部保持良好的關(guān)系。
