- 職位性質(zhì)：全職
- 工作地區(qū)：蘇州市昆山市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：5千-8千
- 職位有效期：2026-04-02至2026-07-01
職位：培訓(xùn)經(jīng)理/主管(已停止招聘)
崗位職責/職位描述
Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
Ensure effective training programs are in place for the following:
o??? New Employee Orientation
o??? Train the Trainer
o??? Customer Service Training
o??? Technical job specific training (through certification of departmental standards and procedures)
o??? Supervisory Skills Training
o??? Management Development
o??? Fire, Life and Safety Training
o??? Selling Skills??
o??? Employee retraining
Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
Maintains all hotel training records
Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
Attend departmental training session and critique performance
Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
Assist Department Trainers in preparing and conducting departmental training and assess accordingly
Prepare and monitor training programs for:
o??? Management Trainees
o??? Work Experience
o??? Hotel School Trainees, etc
Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
Produce monthly training reports for your Manager and the General Manager including:
o??? Internal Training Programs conducted:
?Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labor costs)
Anticipated return on investment and/or training goal
o??? External training programs attended:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labor costs)
Anticipated return on investment and/or training goal
Liaise with other IHG Training Managers to share experiences and resources
Liaise with educational institutions conducting hospitality and training courses
Maintain current information and records of suppliers of training resources and materials
Delivers briefings of all internal programmes to executive management and department heads
Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
Regularly communicates with staff and maintains good relations
Works with Superior? in the preparation and management of the Department’s budget
分析酒店整體的和各部門的培訓(xùn)需求，針對需求制定策略，用培訓(xùn)業(yè)務(wù)計劃書的形式呈交給總經(jīng)理和行政委員會審閱。
使自己了解洲際酒店集團人力資源和培訓(xùn)的規(guī)范，必要之處進行本地化處理。
確保在以下方面有效的執(zhí)行培訓(xùn)計劃：
o??? 新員工入職
o??? 培訓(xùn)培訓(xùn)師
o??? 賓客服務(wù)培訓(xùn)
o??? 技術(shù)性職位的專門培訓(xùn)(部門規(guī)范程序證書)
o??? 監(jiān)督管理技能培訓(xùn)
o??? 管理層發(fā)展
o??? 消防和生命安全培訓(xùn)
o??? 銷售技巧
o??? 員工再培訓(xùn)
監(jiān)督每個部門培訓(xùn)業(yè)務(wù)計劃的進展，確保實現(xiàn)培訓(xùn)目標。
保存酒店全部的培訓(xùn)記錄。
建立培訓(xùn)圖書館，配備書籍，錄像，記錄和視聽資料來協(xié)助培訓(xùn)師的培訓(xùn)計劃以及員工的個人發(fā)展。
與部門領(lǐng)導(dǎo)一起設(shè)計、制定和執(zhí)行能夠符合具體的部門要求的培訓(xùn)計劃，確保培訓(xùn)課程方案的制定，以及培訓(xùn)的有效性。
參加部門的培訓(xùn)課程，評估表現(xiàn)。
利用洲際酒店集團的基本測量標準監(jiān)測培訓(xùn)計劃的成果，并進行相應(yīng)的修改。如CAPS，顧客滿意指標(GSI)，預(yù)算完成情況等。
協(xié)助部門培訓(xùn)師準備和進行部門培訓(xùn)并進行評估。
制定和監(jiān)督為以下人員提供的培訓(xùn)項目：
o??? 管理培訓(xùn)生
o??? 實習生
o??? 酒店學(xué)校實習生等
與能夠協(xié)助提供高級或?qū)I(yè)培訓(xùn)的專業(yè)人士取得聯(lián)系。
確保部門領(lǐng)導(dǎo)遵守自己的職責為員工提供有關(guān)部門規(guī)范程序的培訓(xùn)。
為上級經(jīng)理和總經(jīng)理編制以下月度培訓(xùn)報告：
o??? 完成的內(nèi)部培訓(xùn)項目：
參加人
參加人數(shù)
培訓(xùn)時間
培訓(xùn)師
培訓(xùn)成本(包括人工成本)
預(yù)計的收益和培訓(xùn)目標
o??? 參加的外部培訓(xùn)項目：
參加人
參加人數(shù)
培訓(xùn)時間
培訓(xùn)師
培訓(xùn)成本(包括人工成本)
預(yù)計的收獲和培訓(xùn)目標
與洲際酒店集團的培訓(xùn)經(jīng)理們保持聯(lián)系，交流經(jīng)驗，交換資源。
同從事旅游服務(wù)和培訓(xùn)課程的教育機構(gòu)保持聯(lián)系。
更新培訓(xùn)資源和資料供應(yīng)商的信息和記錄。
為行政管理層和部門領(lǐng)導(dǎo)提供所有內(nèi)部培訓(xùn)計劃的介紹。
按照地區(qū)人力資源總監(jiān)和總經(jīng)理的指示為本地區(qū)的工作效力。
為按照公司的指導(dǎo)方針進行的正式的員工績效考核和鑒定提供建議。
向員工提供工作指導(dǎo)、咨詢，必要時對其進行批評處分，并提供建設(shè)性反饋意見以便提高工作績效。
定期與員工交流思想，保持良好的員工關(guān)系。
和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。
