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崗位職責/職位描述

工作職責
·????????
Directs the work assignments of
the assigned area to Room Attendants and other non supervisory person
personnel.

·????????
負責給員工分配工作任務和其他員工分配工作任務

·????????
Identifies training needs and
ensures departmental training plans are successfully implemented.

·????????
確認培訓需求和保證部門的培訓能夠得到很好的貫徹執行

·????????
Provides support to front line
personnel, so they can deliver the highest level of outstanding guest service
possible.

·????????
給一線的員工以支持和鼓勵，以便其能向客人提供更好的優質的服務

·????????
Assists in personnel matters
such as evaluating and counseling.

·????????
幫助員工，如員工評估和員工的生活等方面

·????????
To ensure good
interdepartmental communication, network and teamwork.

·????????
確保有個好的溝通環境和好的團對建設

·????????
Ensures that Housekeeping
personnel are familiar with PA facilities for the purpose of assisting guests

·????????
保證所有員工熟悉PA內的所有設施設備，以便給客人提供更好的服務

·????????
Maintains open channels of
communication with the Assistant Housekeeper on all matters affecting the
Housekeeping, Front Office, Engineering and Laundry Department.

·????????
在能夠影響部門與前臺，工程部和洗衣房的關系等方面的事務要能夠與助理管家有著很好的溝通渠道

·????????
Conducts regular meetings
within assigned area.

·????????
給員工開例會

·????????
Follow up the pest control and
plants in PA

·????????
跟進酒店的蟲害和植物管理

·????????
Ensure that the dilution of all
cleaning chemicals is carried out according to the procedures. Check the safety
of the working condition and maintenance of the equipments.

·????????
保證所有清潔劑按照要求使用，檢查員工的工作安全問題和維護清潔機器設備

·????????
Inspects all hotel all public
area on a daily basis to ensure that all furnishings, facilities and equipment
are in good repair as per HICPJ standard.

·????????
每日檢查自己所負責的公共場區域并保證酒店公共區域家私，設施設備是完好的符合酒店標準的

·????????
To ensure guest requests are
met and company policies and standard procedures are implemented and
maintained.

·????????
保證客人的需求是符合要求的，并且要保證所提供的服務是按照標準去來完成的

·????????
Inspects guest and public area
on daily basis to ensure that all furnishing, facilities, and equipment are
clean and in good repair report findings to the Executive Housekeeper.

·????????
每日檢查所有公共區域，餐廳，會議室，客用洗手間，后區等以確保所有家私和設施設備是完好的，若發現有任何問題及時向行政管家報告

·????????
To inspect daily VIP meeting
and dining place and to spot check meeting rooms or dining place of the VIP
guests.

·????????
檢查當日所有VIP會議和其用餐的地方

·????????
Receive and investigate queries
and complaints from Hotel guests, Management and F&B, then report to
Executive housekeeper.

·????????
接收并調查來自客人；管理層和餐飲的有關清潔問題和投訴并向行政管家報告

·????????
Maintains appropriate standards
and discipline for dress, hygiene, uniform, appearance, posture and conduct of
Housekeeping personnel.

·????????
在儀容儀表和禮貌禮節方面要有一個正確的標準和制度，并以此來督導員工

·????????
Monitors and controls
Housekeeping tasks, such as lost and found, key control, security and emergency
procedures, that help maintain the health and security of personnel and
guests..

·????????
監督和控制客房部的工作，如在失物招領，鑰匙控制，安全和緊急事件的處理的方法，以保證客人和酒店員工的人身財產的安全

Required
Skills –

技能要求

·????????
Communication skills are
utilized a significant amount of time when interacting with others;
demonstrated ability to interact with customers, employees and third parties
that reflects highly on the hotel, the brand and the Company.

·????????
擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。

·????????
Able to speak, read and write
English

·????????
具有說，讀和寫英語的能力。

·????????
Proficient in the use of
Microsoft Office

·????????
熟練使用微軟辦公軟件

·????????
Organizational and training
abilities

·????????
具有組織和培訓能力

·????????
Independent, committed and well-organized

·????????
獨立性強、忠誠可靠并具良好的組織能力

Qualifications –

學歷

·????????
High School or Diploma in Hotel
Administration, Hotel Management or equivalent

·????????
高中或酒店行政管理，酒店管理或相當的大專學歷。

Experience –

經驗

·????????
Experience
in the hospitality industry preferred

·????????
具有酒店行業經驗者優先

·????????
With
departmental hskp experiences

·????????
具有管家部工作經驗

·????????
Knowledge
of cleaning

·????????
具有一定的清潔知識