職位招聘
- 職位性質：全職
- 工作地區：北京市朝陽區
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：5千-6千
- 職位有效期：2026-03-09至2026-06-07
職位：Concierge Butler 禮賓管家
崗位職責/職位描述
ESSENTIAL FUNCTIONS主要職責
-Welcome and greet guests, greet them by name and familiarize them with their preferences
歡迎并問候客人稱呼他們的名字并熟悉他們的喜好
-Be familiar with the booking process of space functions, details and prices of service menus, liaise with the membership manager to update the usage and benefits of the black gold card usage and interests for owners
熟知空間功能的預定流程以及A La Cart服務菜單的明細及價格與會籍經理保持密切聯系實時為住戶更新黑金卡的使用及權益
-Assist guests to check in in an efficient manner, ensuring that all information transmitted is complete and accurate; Assist project sales manager to proceed the unit handover process to our homeowners by presenting the welcome gift box including keys, service guide, warrantee, unit guidebook, utility registration documents, etc.
以高效的方式協助客人辦理入住確保傳遞的所有信息是完整和準確的協助銷售經理完成房間的交接手續完成歡迎禮物、房間鑰匙、服務手冊、保修冊、樓書、注冊文件等
-Deal with guests daily reports and complains, actively and effectively follow up and close; Work closely with relevant departments to maintain the guest experience
處理客戶的日常報修及投訴積極有效的跟進與閉環與相關部門友好協作維持住戶的居住體驗
-Prepare and participate in the festival activities, know the content and process of the activities, and send invitations to residents
節慶活動的前期準備與參與悉知活動內容及流程并向住戶發送邀請
-Adapt to shift changes and other reasonable work requirements from operations as required by operations
根據運營的需要適應班次的調整、隨著運營所產生的其他合理的工作要求
KNOWLEDGE AND SKILLS任職要求
Education 教育水平
? ?Associate degree?or equivalent experience.
大專及以上學歷。
Experience 工作經驗
?? Minimum one year in current role
至少在當前職位有一年經驗;
Skills and Abilities 技能及能力
?? Good Communications skills and Computer skill
良好的交流溝通能力及電腦使用能力
? ?Driving license is preferred
有駕駛證優先考慮
?? Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.
冷靜耐心具備服務熱情。有強烈的事業心與責任心具備團隊精神秉公辦事。
