職位招聘
- 職位性質：全職
- 工作地區：北京市朝陽區
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：精通
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：8千-1萬
- 職位有效期：2026-04-13至2026-07-12
職位：Guests Experience Assistant Manager 賓客體驗副經理(急)
崗位職責/職位描述
ESSENTIAL FUNCTIONS 主要職責
Manage the Lobby、Front
Desk and all MAHA butlers, ensuring a positive and safe work environment.
Ensure all guests receive the highest level of service and handle all inquiries
in an efficient, courteous, and professional manner to achieve maximum
satisfaction while complying with all MAHA’s policies.
管理大堂前臺及MAHA服務管家確保積極安全的工作環境。 確保所有住戶得到高水平的服務并以高效、禮貌和專業的方式處理所有詢問以達到滿意度同時遵守所有縵合的政策。 ?
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1. Handle all guest interaction with the hospitality and professionalism, accommodating special
requests whenever possible; resolve residents’ complaints; assist residents in
all inquiries in connection with Maha Club & Residences services, in-house
events, directions, and local attractions.
以熱情和專業的態度處理所有與客人的互動盡可能滿足特殊要求;?解決客人投訴;?協助客人解答所有與縵合俱樂部及住宅的服務、內部活動、方向和當地景點有關的問題。 ?
2. Work harmoniously and professionally
with co-workers and supervisors.
與同事和主管和諧、專業地工作。
3. Handle a multi-phone line system,
answering calls in a professional manner in accordance with established
policies.
處理多電話線路系統按照既定的政策以專業的方式接聽來電。
4.?Welcome homeowners, residents and
visitors on behalf of the residences, tracing and make records of residents
’special requests in guest profile for guest recognitions.??
代表公寓迎送公寓業主、住戶及客人處理主要事件及記錄特別業主、值得注意之公寓住戶的有關事項。
5. Handling residents’ house account in
policy and procedures and assists to settle all guests payments and other guest
requests.
處理關于客人結帳時之問題及其他詢問。
6. Record all the privileges of the
residents in terms of following MAHA Standards and provide them with a
convenient and smooth living experience.??
記錄好公寓住戶所有尊享禮遇并為住戶提供便捷順暢的居住體驗。
7. Be able to escort residents to their
unit by providing room check in and room orientation services.
迎接及帶領公寓住戶到他們的房間產介紹房間設施。
8. Make a memo/living log for special
requests residents if necessary.? ??
做特殊需要關照客人的在住及離店記錄。
9.? At the end of the month, summarize
residents’ complaints and feedbacks and report to the upper level of management
team.??
月底將當月客人投訴及反饋問題統計匯總并上報總辦。
10.? Manage executive butlers;
including standards testing, training, and scheduling.?Monitor and control
labor and expenses.
綜合管理人員 包括標準測試、培訓和日程安排。監督和控制人工和費用。
11.? Team player, work closely with
all related department to ensure high quality of service delivered to all the
residents.
具有團隊精神與所有相關部門緊密合作確保為所有公寓住戶提供高質量的服務。
NON-ESSENTIAL FUNCTIONS其它職責
1.? ?All information should be in
confidential.
所有信息須保密。
2.? ?Set up good relationship
with all the department, and keep smooth working
與各部門建立良好合作關系和團隊精神使工作順利進行。
3.? ?Ensures high standards of
personal presentation and grooming.
確保保持高標準的個人形象和儀容儀表。
4.? ?Reads the Employee Handbook
and have an understanding of and adhere to the residence's rules and
regulations and in particular, the policies and procedures relating to fire,
hygiene, health and safety.
了解員工手冊內容嚴格執行公寓的規章制度尤其是有關消防衛生健康與安全的政策和程序。
5.? Carries out any other reasonable
duties and responsibilities as assigned by superior manager.
完成上級領導分配的其他合理的職責和任務。
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KNOWLEDGE AND SKILLS任職要求
Education 教育水平
-College graduate or Certificate in Hotel
Management.
大學畢業文憑或酒店管理畢業證書
Experience 工作經驗
-Minimum two years in current role or has a
minimum of four years’ experience in residences front office management
position.
至少在當前職位有兩年經驗; 或是有至少四年公寓前臺管理的經驗。
-Ability to read, write and speak English.
Good Communications skills and Computer skill.
英語聽說讀寫能力及良好的交流溝通能力和電腦操作水平
-Being calm and patient and be of service
passion. Team player. Being fair and responsible. Be passion and love working.
冷靜耐心具備服務熱情。有強烈的事業心與責任心具備團隊精神秉公辦事。
