職位招聘
- 職位性質(zhì)：全職
- 工作地區(qū)：北京市朝陽區(qū)
- 招聘人數(shù)：若干
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：良好
- 語言要求：英語(良好)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：5千-6千
- 職位有效期：2026-03-09至2026-06-07
職位：Concierge Overnight Butler 禮賓夜班管家
崗位職責(zé)/職位描述
ESSENTIAL FUNCTIONS主要職責(zé)
-Welcome and greet guests, greet them by name and familiarize them with their preferences
歡迎并問候客人稱呼他們的名字并熟悉他們的喜好
-Be familiar with the booking process of space functions, details and prices of service menus, liaise with the membership manager to update the usage and benefits of the black gold card usage and interests for owners
熟知空間功能的預(yù)定流程以及A La Cart服務(wù)菜單的明細(xì)及價(jià)格與會(huì)籍經(jīng)理保持密切聯(lián)系實(shí)時(shí)為住戶更新黑金卡的使用及權(quán)益
-Assist guests to check in in an efficient manner, ensuring that all information transmitted is complete and accurate; Assist project sales manager to proceed the unit handover process to our homeowners by presenting the welcome gift box including keys, service guide, warrantee, unit guidebook, utility registration documents, etc.
以高效的方式協(xié)助客人辦理入住確保傳遞的所有信息是完整和準(zhǔn)確的協(xié)助銷售經(jīng)理完成房間的交接手續(xù)完成歡迎禮物、房間鑰匙、服務(wù)手冊(cè)、保修冊(cè)、樓書、注冊(cè)文件等
-Deal with guests daily reports and complains, actively and effectively follow up and close; Work closely with relevant departments to maintain the guest experience
處理客戶的日常報(bào)修及投訴積極有效的跟進(jìn)與閉環(huán)與相關(guān)部門友好協(xié)作維持住戶的居住體驗(yàn)
-Prepare and participate in the festival activities, know the content and process of the activities, and send invitations to residents
節(jié)慶活動(dòng)的前期準(zhǔn)備與參與悉知活動(dòng)內(nèi)容及流程并向住戶發(fā)送邀請(qǐng)
-Adapt to shift changes and other reasonable work requirements from operations as required by operations
根據(jù)運(yùn)營(yíng)的需要適應(yīng)班次的調(diào)整、隨著運(yùn)營(yíng)所產(chǎn)生的其他合理的工作要求
KNOWLEDGE AND SKILLS任職要求
Education 教育水平
? ?Associate degree or equivalent experience.
大專或以上學(xué)歷。
Experience 工作經(jīng)驗(yàn)
?? Minimum one year in current role
至少在當(dāng)前職位有一年經(jīng)驗(yàn);
Skills and Abilities 技能及能力
?? Good Communications skills and Computer skill
良好的交流溝通能力及電腦使用能力
?? Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.
冷靜耐心具備服務(wù)熱情。有強(qiáng)烈的事業(yè)心與責(zé)任心具備團(tuán)隊(duì)精神秉公辦事。
