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• 崗位晉升
• 管理規范
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Key Responsibilities:
End-to-EndProject Management:
l?Lead the full lifecycle of FCSSaaS implementation projects for luxury hotels, including planning, execution,monitoring, go-live and post-implementation review.
l?Develop detailed and executableproject plans covering scope definition, milestones, resource allocation, riskassessment and mitigation strategies.
l?Continuously monitor projectprogress and quality, proactively identifying and resolving risks andoperational bottlenecks common in hotel environments.
l?Coordinate resources acrossproduct, R&D, implementation and customer success teams to ensure smoothproject delivery.
SolutionReview & Delivery Standards:
l?Validate and review FCSsolution designs from both a project management and hotel operationsperspective, ensuring technical feasibility, data flow integrity, and deliveryrisk control.
l?Enforce company-defineddelivery standards, service procedures, and quality guidelines to ensureconsistent and standardized service delivery.
l?Contribute to the developmentof delivery best practices, reusable templates, and risk libraries to supportcontinuous improvement of the implementation methodology.
ProjectControl & Client Communication:
l?Establish clear and structuredproject reporting mechanisms to provide clients and internal stakeholders withtimely updates on project status, risks, and key performance indicators.
l?Manage scope changes, optimizeresource utilization and control project costs to ensure both delivery qualityand project profitability.
l?Serve as the primary point ofcontact for hotel clients, effectively managing expectations and coordinatingtechnical resolutions to improve customer satisfaction.
CustomerSuccess & Operational Understanding:
l?Develop a strong understandingof luxury hotel operations (such as housekeeping operations, engineeringworkflows, guest request management, and service response processes) to ensure systemconfiguration aligns with real business needs.
l?Support hotel clients duringdeployment, training and rollout phases to ensure a smooth go-live experienceand maximize product adoption.
Qualifications:
-?Bachelor’s degree or above in Computer Science, Engineering Management,Information Systems or a related field.
-?Proficient in English; able toconduct meetings, write project documentation and communicate fluently withglobal clients.
- Minimum of 5 years of projectmanagement experience in the IT or SaaS industry; experience in hospitality orhotel technology projects is a strong plus.
-?Solid understanding of softwareimplementation methodologies; PMP, Prince2, or equivalent certification ishighly preferred.
-?Strong project planning, riskmanagement and execution skills with the ability to manage multiple concurrentprojects in a fast-paced environment.
-?Exceptional communication andstakeholder management abilities, capable of building trust and alignmentacross hotel operations teams, client executives and internal technical teams.
-?Data-driven, results-orientedand highly skilled in solving complex problems in dynamic project environments.

?關于 FCS 解決方案四十多年來，我們一直站在為酒店業提供創新技術解決方案的最前沿。從簡化復雜的酒店運營到創造無縫的賓客體驗，我們的解決方案已成為全球酒店的必備工具。我們已經使成千上萬家酒店能夠更智能、更高效和更靈活地運營。在我們繼續突破界限的同時，我們的重點仍然是提供下一代創新，以預測行業需求并提高運營技術及其他領域的卓越標準。FCS Solutions不僅僅是一家技術提供商；我們是使酒店能夠在運營的各個方面脫穎而出的推動力。通過將創新、深厚的行業專業知識和對客戶特定需求的專門關注相結合，我們幫助全球酒店經營者簡化運營并改善其賓客體驗。我們直觀的解決方案、強大的集成能力和技術專業知識使酒店經營者能夠以最高的效率和有效性運營。我們與客戶合作，共同塑造酒店運營的未來。About FCS SolutionsWe have been at the forefront of deliveringinnovative technology solutions to the hospitality industry for over fourdecades. From simplifying complex hotel operations to creating seamless guestexperiences, our solutions have become essential tools for hotels worldwide.We’ve empowered thousands of hotels tooperate smarter, more efficiently, and with greater flexibility. As we continueto push boundaries, our focus remains on delivering next-gen innovation thatanticipate industry needs and elevate the standard of excellence in operationstechnology and beyond.FCS Solutions isn't just a technologyprovider; we're the driving force that enables hotels to excel in every aspectof their operations. By combining innovation, deep industry expertise, and adedicated focus on our customers' specific needs, we assist hoteliers worldwidein streamlining their operations and enhancing their guest experience. Ourintuitive solutions, robust integration capabilities, and technical expertiseempower hoteliers to operate with maximum efficiency and effectiveness. Inpartnership with our customers, we are collectively shaping the future of hoteloperations.