- 職位性質：全職
- 工作地區：杭州市淳安縣
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：18-28
- 計算機能力：良好
- 語言要求：中國普通話(精通)
- 國際聯號工作經歷：優先
- 薪資待遇：3.5千-4千
- 職位有效期：2026-03-14至2026-06-12
職位：Front Desk Agent 前臺接待
崗位職責/職位描述
【崗位職責】
1. 查看交班記錄，了解上一班的移交事項，并負責處理。
? ? Check the shift record, understand the transfer of the last shift, and responsible for handling.
2. 熟悉預訂資料，了解客情，尤其要記住即將來電的貴賓、常客的姓名，了解酒店的所有活動。
? ? Be familiar with the booking information, understand the guest situation, especially remember the name of the VIPs and regulars who will call, and know all the activities of the hotel.
3. 熟悉酒店有關客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經濟效益。
? ? Familiar with the hotel's policies on room sales, promote rooms to guests, and strive for the best economic benefits.
4. 熟練總臺各項專業業務和技能，做好對客服務。
? ? Skilled in the main desk professional business and skills, do a good job of customer service.
5. 熟練掌握店內信息，提供準確的問訊服務。
? ? Proficient in in-store information to provide accurate inquiry services.
6. 負責為下榻度假村的賓客辦理入住登記手續。
? ? Responsible for the check-in of guests staying at the hotel.
7. 負責客房鑰匙的管理和發放工作并嚴格遵守驗證制度。
? ? Responsible for the management and issuance of room keys and strictly follow the verification system.
8. 制作有關報表，為其它部門提供準確的接待信息。
? ? Prepare relevant reports and provide accurate reception information to other departments.
【崗位要求】
1. 大專及以上文化程度，流利的中國普通話及良好的英語口語水平。.
? ? College degree or above, fluent in Mandarin and good oral English.
2. 性格開朗、頭腦靈活、工作踏實，具有較強的服務意識、推銷意識和責任感。
? ? Cheerful personality, flexible mind, practical work, with a strong sense of service,? ? ? ? ? ? ? ? ? ? ? ? ? sales awareness and responsibility;
3. 通曉酒店各項對客政策、設施設備及服務種類以及總臺工作程度和規范。
? ? Have a good knowledge of the hotel's guest policies, facilities, equipment and service types,as well as the work level and specifications of the front desk.
