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崗位職責/職位描述

• 能使預訂部員工維持麗思卡爾頓酒店的標準，政策和程序
• 能夠對所有來電者提供清晰和舒適的電話溝通。
• 能按工作的優先順序給預訂部員工委派工作。
• 能領導預訂部員工的工作表現，在必要時跟進
• 能激勵員工和維持一個有凝聚力的團隊
• 能確定員工的培訓需求，并提供相關培訓
• 能在壓力下工作，監督和協調預訂部與其他部門工作
• 能保護內部和外部客人的機密，保護酒店信息安全
• 作為一個團隊的一部分與其他部門緊密合作，必要時提供橫向服務
• 從預訂部的立場，每日與營運管理總監有效地溝通工作
• 之前的客戶關系培訓
• 能將預定信息輸入到Marsha和Opera的系統
• Abilityto maintain The Ritz-Carlton standards, policies and procedures withReservations Staffs.
• Abilityto provide clear and pleasant telephone communication to all callers.
• Abilityto prioritize and organize work assignments; delegate work to ReservationsStaffs.
• Abilityto direct performance of Reservations Staffs and follow-up with progressivediscipline when needed.
• Abilityto motivate staff and maintain a cohesive team.
• Abilityto ascertain Reservations Staff training needs and provide such training.
• Abilityto work well under pressure in monitoring all reservations and in coordinatingall department functions.
• Abilityto maintain direction and confidentiality of all guests (internal andexternal), as well as pertinent hotel information.
• Abilityto work cohesively with other departments as part of a team, offering lateralservice whenever necessary.
• Abilityto communicate effectively with the Director of Revenue Management as to thestanding of the Reservations Department on a daily basis.
• Previousguest relations training.
• Abilityto input the information of reservation in the Marsha and Opera systems.