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崗位職責/職位描述

• 對整個酒店任何時間提供整體的管理,監督整體運作以及員工的工作情況。
• 監管客人的滿意度和安全，確保提供高水平的熱情服務。
• 關注酒店大堂和客人房間區域的任何問題和狀況。
• 代表酒店管理層解決與客人相關的問題。
• 管理問題的流程并指導大堂內的客人，處理服務問題的跟蹤。

• Provides overall management of the entire hotel at all times, overseesall property operations and staff performance.?
• Monitors guest satisfaction andsafety ensuring that the highest levels of hospitality and service areprovided.?
• Focus on any problems and conditions in the hotel lobby and guestroom area. Represents property management in resolving any guest relatedsituation.?
• Manages the flow of questions and directs guests within the lobbyand handles the tracking of service issues.