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崗位職責(zé)/職位描述

• 與銷售主管合作，確保對酒店餐飲銷售策略的理解和有效實施。
• 與宴會銷售團隊合作，制定并實施宴會銷售計劃，解決收入、客戶和細分市場的問題。
• 為銷售團隊成員推薦預(yù)定目標(biāo)。
• 與銷售團隊成員一起參加銷售電話會議，以獲得新業(yè)務(wù)和/或完成業(yè)務(wù)。
• 利用銷售系統(tǒng)分析市場信息，并實施策略以實現(xiàn)酒店的財務(wù)客房和宴會目標(biāo)。
• 協(xié)助收入管理完成準(zhǔn)確的六期預(yù)測。
• 參加客戶活動、貿(mào)易展覽和銷售任務(wù)，以維護、建立或發(fā)展與麗思卡爾頓全球銷售組織經(jīng)理和客戶的重要關(guān)系。
• 與客人互動，以獲得對產(chǎn)品質(zhì)量和服務(wù)水平的反饋。
• 在活動前和活動后的會議上與客人會面，以獲得關(guān)于產(chǎn)品質(zhì)量（如房間、會議設(shè)施和設(shè)備、食品和飲料）、服務(wù)水平、合同執(zhí)行情況和整體滿意度的反饋。
• 利用所有在職培訓(xùn)工具對員工進行培訓(xùn)。
• 在接待客人方面發(fā)揮領(lǐng)導(dǎo)作用，以客戶服務(wù)為榜樣，為客戶關(guān)系樹立積極的榜樣。
• 觀察員工的服務(wù)行為并提供反饋。
• 將客人滿意度作為部門會議的組成部分，并關(guān)注持續(xù)改進。

• Works with
  sales
  leader
  to
  ensure
  understanding
  of
  catering
  sales
  strategy
  and
  effective
  implementation
  of
  this
  strategy
  for
  the
  property.
• Works
  with
  catering
  sales
  team
  to
  create
  and
  implement
  a
  catering
  sales
  plan
  addressing
  revenue,
  customers
  and
  the
  market
  for
  the
  segment.
• Recommends
  booking
  goals
  for
  sales
  team
  members.
• Participates
  in
  sales
  calls
  with
  members
  of
  sales
  team
  to
  acquire
  new
  business
  and/or close
  on
  business.
• Analyzes
  market
  information
  by
  using
  sales
  systems
  and
  implements
  strategy
  to
  achieve
  property’s financial
  room
  and
  catering
  goals.
• Assists
  Revenue
  Management
  with
  completing
  accurate
  six
  period
  projections.
• Attends
  customer
  events,
  trade
  shows
  and
  sales
  missions
  to
  maintain,
  build
  or
  develop
  key
  relationships
  with
  Ritz-Carlton
  Global
  Sales
  Organization
  Managers
  and
  accounts.
• Interacts
  with
  guests
  to
  obtain
  feedback
  on
  product
  quality
  and
  service
  levels.
• Meets
  with
  guests
  during
  pre-
  and
  post-event
  meetings
  to
  obtain
  feedback
  on
  quality
  of
  product
  (e.g., rooms,
  meeting
  facilities
  and
  equipment,
  food
  and
  beverage),
  service
  levels,
  execution
  against
  contract
  and
  overall
  satisfaction.
• Utilizes
  all
  available
  on
  the
  job
  training
  tools
  for
  employees.
• Displays
  leadership
  in
  guest
  hospitality,
  exemplifies
  customer
  service
  and
  creates
  a
  positive
  example
  for
  guest
  relations.
• Observes
  service
  behaviors
  of
  employees
  and
  provides
  feedback
  to
  individuals.
• Incorporates
  guest
  satisfaction
  as
  a
  component
  of
  department
  meetings
  with
  a
  focus
  on
  continuous
  improvement.