- 職位性質(zhì)：全職
- 工作地區(qū)：上海市靜安區(qū)
- 招聘人數(shù)：2人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：良好
- 語(yǔ)言要求：英語(yǔ)(一般)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：4千-5千
- 職位有效期2026-03-11至2026-06-09
職位：總機(jī) Operator(已停止招聘)
崗位職責(zé)/職位描述
Ensure and maintain the security of information relating to customers and Associate in the hotel
確保客人及團(tuán)隊(duì)成員的信息安全
Deal efficiently and courteously with all customers’ complaints and ensure that you refer to your Supervisor or Manager when necessary so follow-up is acted upon accordingly
合理地處理客人的投訴，必要時(shí)尋求主管或經(jīng)理幫助跟進(jìn)處理
Deal efficiently and courteously with all customers’ requests by monitoring and following up with the according associates and correct channels
有效地分派客人的要求并跟進(jìn)處理的進(jìn)展
Maintain a high standard of personal appearance, grooming and hygiene in accordance with the Hotel policy
保持個(gè)人著裝和衛(wèi)生符合酒店規(guī)章制度
When dealing with other departments, ensure you use the right channel when advising or requesting items / services for guests
通過(guò)正確的渠道與其他部門(mén)傳達(dá)客人的要求
Ensure that you attend all Communications meetings
準(zhǔn)時(shí)參加部門(mén)溝通會(huì)
Be fully conversant with all facilities and services provided within the hotel for up-selling and promoting when opportunities arise
熟悉酒店的設(shè)施和服務(wù)，利用適當(dāng)?shù)臋C(jī)會(huì)為酒店增銷(xiāo)
Maximize sales and revenue for the hotel by maintaining a sales attitude at all times
時(shí)刻保持為酒店增銷(xiāo)的意識(shí)
Ensure the complete knowledge of all systems used in the Operator department
熟練掌握總機(jī)相關(guān)的所有系統(tǒng)
Effect the fast and efficient monitoring and follow up of guest requests
有效地跟進(jìn)客人要求的執(zhí)行情況
Ensure a high level of product knowledge of the hotel and local area
熟悉酒店和當(dāng)?shù)氐漠a(chǎn)品知識(shí)
Ensure that Management is kept fully aware of any relevant feedback from customers, team members and other departments
時(shí)刻關(guān)注客人，員工和其他部門(mén)的反饋意見(jiàn)
To be fully conversant with the Hotel Emergency and Evacuation procedures
熟練掌握酒店應(yīng)急和疏散流程
Accurately take Room Service orders, Restaurant reservations and any other guest requests
準(zhǔn)確記錄客房送餐訂單，餐廳預(yù)訂及其他客人要求
To be fully conversant with manual Front Office procedures to be used in the event of the Hotel’s systems being off-line
熟練掌握前廳部酒店管理系統(tǒng)宕機(jī)的應(yīng)對(duì)流程
Ensure compliance with all company policies and procedures
遵守酒店的規(guī)章制度
This position includes night shift work as well as early and late shifts on a rotating basis
接受輪班制的排班安排
Must know all Hotel products and services and actively recommend to our guests
熟悉酒店產(chǎn)品和服務(wù)，并積極推薦給客人
Ensure that there is a thorough hand over at the completion of each shift
確保部門(mén)交接班的信息傳達(dá)完整準(zhǔn)確
Live Esprit! Your contribution to creating team environment
鼓勵(lì)團(tuán)隊(duì)成員一起營(yíng)造良好的工作氛圍
Any other duties assigned by Front Office Management and Supervisors
完成前廳部經(jīng)理安排的其他職責(zé)
