崗位職責/職位描述

1.Liaises closely with Sales Team in proposing the best deal when handling leads /inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed event.

當銷售團隊操縱生意案例/ 需求（價格策略、特殊需求）時給予建議和支持，了使生意質詢轉變為確認的事件。

2. Prepares proposals / contracts for leads / inquiries received from Sales Managers.

當從銷售經理處拿到生意需求時，及時為客戶準備計劃書/合同等。

3. Follows through from negotiation until departure for events assigned.

對于分派的會議事件從開始要堅持談判。

4. Liaises with clients on finalising details and gives professional advice on set-ups and planning of events.

和客戶一起商談最終細節并在活動計劃和布置上給予專業的忠告和建議。

5. Practices up-selling at all opportunities to maximise revenue.

盡最大可能去提升銷售額在所有機會。

6. Ensures effective communication with clients and internal departments.

保證與客戶和酒店各部門有效的溝通。

7. Responsible for the dissemination of groups related information to other departments e.g. issues Banquet Event Orders, Group Resumes and chairs pre-event meeting.

將團隊涉及信息分發至酒店各部門。例如：發宴會通知單，團隊摘要和準備會議講座。

8. Maintains close co-ordination with respective departments on organisers’ requirements and last minute event requirements.

在會議組織著有需求或有緊急需求時及時與各部門進行溝通協調。

9. Be visible to organisers and clients during their event/group dates and monitors guest satisfaction.

讓活動組織者和客戶在活動/團隊停留期間讓其客人滿意。

10. Oversees the operation of banquet functions and works closely with various departments to ensure quality service is delivered to our clients at all times.

檢查宴會運行和與其一起工作的各部門工作，在所有的時間內確保有質量的服務給客人。

11. Regularly reviews Master A/C postings to ensure postings are correctly done. Reviews bills with organizers regularly so as to eliminate adjustments needed on final invoice.

有規律的回顧主要帳戶拋入并確保其準確性，需要和客戶一起回顧帳單以調整最終發票清單。

12. Maintains close communication with concerned Sales Manager during the process.

在工作進行中與相關銷售經理維持持續溝通。

13. Involves concerned Sales Manager during post-event meeting and post-event follow up such as sending Thank you letter & Post-Event Critique forms together.

和相關的銷售經理一起跟進會議和活動，例如一起發感謝信和會議跟蹤調查表等。

14. Verifies total charges and layout of invoices prepared by Accounts Receivable and sends out to orgnisers.

校正總帳單和發票并由應收款部門準備和開發票給組織著。

15. Obtains feedback from clients and follows through with the necessary actions.

從客戶處獲得意見反饋并通過必要行動來跟進。

16. Refers leads and sends Event Profile information to relevant sister hotels or NSO/ISO (if any).

查閱會議案例和發送會議活動檔案給相關姐妹酒店和總部區域銷售部。（如果需要）。

17. Maintains the active Event Profile Database & Group Chart.

保持制定有效的會議活動數據檔案及團隊結構圖。

18. Establishes and maintains files of major accounts and assists the Director of Banquet Sales in maintaining the Accounts Management System.

建立和維持主要的客戶檔案并協助宴會銷售總監維護管理客戶檔案管理體系。

19. Establishes good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).

與內部客戶（酒店其它部門）和外部客人（客戶，會議承辦人，供應商）等建立良好的工作關系。

20. Actively participates in achieving the departmental goals which contribute to Marketing budget.

積極參與完成部門目標和達到市場預算。

21. Closely monitors accounts revenue and business production.

接近監控帳戶收入和生意產量。

22. Provides feed-back on market trends and keep updated with client relationships and overall business goals through close communication with Banquet Sales Managers and Director of Banquet Sales.

提供反饋市場趨勢，與宴會銷售經理和宴會銷售總監保持溝通，并與客戶保持良好關系,不斷更新整體經營目標。

23. Maximises up-selling opportunities whenever possible.

抓住任何有可能的銷售機會。

24. Assists the Director of Banquet Sales in the forecasting of group room nights and banquet revenue.

協助宴會銷售總監預測房間間夜和宴會收入。

25. Arranges relationship building visitations when necessary.

視需要安排營造關系拜訪。

26. Cross-sells other Hilton Hotels.

與其它酒店交叉銷售。

27. Handles inquiries for re-booking of business and new leads when Sales Managers are not available.

當銷售經理沒有新新線索時，調查處理生意預定需求和新例子。

28. Closely communicates with concerned Sales Managers regarding the progress of the negotiation process.

就有關談判進程的進展狀況與銷售經理緊密聯系。

29. Conducts site inspections for potential clients when Banquet Sales Managers / Co-ordinators are not available).

當宴會銷售經理、協調員沒有空閑時，帶領有潛力客戶做酒店視察。

30. Attends regular communication meetings with operations staff to update on event details.

參加正常的溝通會議與運作部門在宴會細節上。

31. Ensures effective and close communication within the department and other departments.

確保和其它部門有效而密切的溝通。

32. Maintains timely and responsive communication with clients.

及時滿足客戶需求并保持有效溝通。

33. To liaise with Food & Beverage Department in ensuring that the hotel hygiene and food safety control standards are maintained.

與餐飲部溝通一起保證酒店食品衛生管理體系的實施。

34. The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

酒店服務行業是一個24小時不間斷營運的行業。必須確保隨時提供熱情周到的服務。

35. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要 ，該部門有權更改或補充該職位描述。

36. Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的職責和被指派的職責。